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Workforce Strategy & Planning Manager in San Jose at PayPal

Date Posted: 1/19/2019

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

In this key strategic role, you will be working on PayPal's Global Consumer Product and Engineering Operations team driving the business unit (BU) workforce planning strategy, enabling us to deliver on our operational objectives, as well as working alongside your BU peers and PayPal’s central workforce planning department to build, manage and provide feedback on our future state workforce designs and roadmaps. You will help shape, implement, and manage our full-time employee, contingent workforce, recent college graduates and internship candidates operating plans. This is an ideal role for someone interested in developing their business expertise and operations exposure.


  • Report into a team whose broader focus is redesigning operational activities, with your primary focus on workforce strategy and planning, and collectively identifying opportunities for simplification, quality and productivity improvement.
  • Generate analysis and reporting and provide insights and recommended actions necessary to enable continuous improvement.
  • Work with Operations and Finance leads on program budgets and forecasting, enabling judicious management of OpEx dollars to ROI.

Key Competencies:

  • Structured thinker with a problem-solver mindset: you must show a passion for and demonstrated success at making things work for internal customers.

  • Experience in redesigning and managing processes from the ground up.

  • High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results.
  •  Ability to work well with others, and across your diverse stakeholder groups, primarily Finance, Operations and People teams but also includes engineering and product management organizations.
  • Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment.


  • 3+ years’ experience and proven track record in program management, operations or planning, preferably in software industry.
  • Strong organizational and analytical skills with ability to move quickly from insight to action.
  • Strong verbal and written communication.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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