Workforce Planning Manager in Dundalk at PayPal

Date Posted: 7/17/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Global Financial Crimes (GFC) organization is responsible for detecting and preventing financial crimes, including money laundering and terrorism financing, and requires detailed forecasting and capacity planning to successfully balance high quality investigative work with stringent regulatory deadlines. The GFC Workforce Planning Manager will partner with investigative and operational teams to provide the data and insights needed to build forecasting models and conduct capacity assessments across the program. This position requires extreme attention to detail, the ability to work with large and dynamic datasets, and will require ongoing examination of critical metrics to ensure appropriate staffing levels to manage ongoing volumes. The successful candidate will manage processes designed to track hiring and attrition trending, analyze reporting regarding productivity rates and complexity of investigative reviews, participate in budget planning exercises and maintain models to account for new volumes, technology changes, and other programmatic enhancements that may impact workforce planning. The ideal candidate will also provide insights into process improvements, ongoing data and technology projects, and work closely with peers and leaders to execute on the strategic vision for the program.

Job Description:

  • Maintain forecasting and capacity planning processes for all GFC disciplines 
  • Manage and update financial models for forecasting and budgetary needs
  • Work with GFC Governance and Planning leaders to translate complex datasets into executive summaries   
  • Partner with GFC process owners to establish key risk indicators across the program
  • Work with global colleagues to understand regional considerations that impact workforce planning processes
  • Identify bottlenecks and escalate areas of opportunity to leadership   
  • Develop a deep understanding of staffing and volume trends across GFC
  • Execute against strategic staffing strategies aimed at balancing quality and efficiency
  • Learn the underlying investigative processes driving the data to provide meaningful insights into the health of the organization
  • Identify and implement new technology for time and attendance tracking
  • Play a critical role in envisioning and communicating business requirements for  ongoing technology enhancements
  • Work efficiently and collaboratively in a fast-paced and deadline driven environment
  • Rapidly adjust to changing requirements and business environment


  • 7 year’s work experience or 3+ years of experience in analytics and reporting, including working with large data sets, forecasting and financial models
  • Bachelor’s Degree in a quantitative field
  • Expert-level skill in Excel and related tools (examples include: Access, Visual Basic, Business Objects)
  • Prior experience with extracting and analyzing data from multiple disparate sources
  • Skilled in translating technical processes and complex methodologies for a business audience
  • Attention to detail and deep appreciation for the importance of data integrity
  • Prior experience in financial crimes compliance preferred
  • Familiarity with process improvement methodologies to manage bottlenecks and improve efficiencies
  • Strong interpersonal skills including ability to present insights and recommendations persuasively
  • Clear, strategic thinker with vision, with the ability to execute on priorities in a fast-paced and deadline driven environment

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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