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Venmo Team Leader in Guatemala City at PayPal

Date Posted: 6/16/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a Team Leader in Venmo Risk, you will build, develop, and lead a team of employees into a high performing team that meets or exceeds performance goals. Foster an open collaborative environment for the sharing of best practices while engaging and developing your direct reports. Support and drive needs based initiatives through communication, coaching, best practice sharing, and calibrations.

Core Duties:

  • Review, communicate and coach to daily performance, quality, behavior and attendance standards at the individual and team level.  Utilize formal correction action procedures as required. (15%)
  • Schedule, prepare and lead the required number of 1:1 coaching and team learning sessions and stand-ups that are interactive, engaging and agent driven based upon developmental needs (15%)
  • Complete the required number of case/email/ phone quality reviews per teammate each month.  Work cases and escalations as required. (10%)
  • Know and support company and departmental procedures; regularly review and ensure that teammates follow procedures, process flows and guidelines. (10%)
  • Participate in teammate selection, internal talent movement, and training needs assessment and closure of knowledge gaps.  This may also include supporting supervisor development initiatives such as teammate internships and team rotations. (15%)
  • Establish relationships and engage with other people managers and key stakeholders in the development of new processes, products, and procedures for your designated segment through attendance at meetings and communication with management and other business units; drive to bring complex issues to resolution, influencing at the function/site level. (15%)
  • Utilize 70/20/10 model to coach and develop teammates. (15%)

Prerequisite Knowledge & Proficiencies:

  • Strong communication skills in all formats (verbal, written) and ability to effectively communicate with all organizational levels
  • Ability to direct and motivate others and effectively delegate to achieve goals
  • Demonstrated ability to drive for results (move the needle); Understand and articulate the impact of key metrics to teammate and department results.
  • Ability to recognize the need for and lead through change management initiates while maintaining and driving teammate engagement
  • Effective presentation skills
  • Effective problem-solving skills
  • Strong working knowledge of external systems, PC & Apple based internet and software applications (Internet, Google Docs, Google Forms, Microsoft Office – Outlook, Word, and Excel).
  • Basic knowledge of internal systems & software (Venmo Underground, ZenDesk, Wiki, Slack)

Experience:

  • 2+ years relevant work experience required
  • 2 yr. supervisory experience required

Educational Requirements:

  • BS/BA degree or educational equivalent

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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