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UX Writer in Stockholm - Jakobsbergsgatan at PayPal

Date Posted: 12/20/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

In 2018, iZettle became part of the PayPal family. iZettle is on a mission to help small businesses succeed in a world of giants. Tens of millions of small businesses worldwide are still being underserved by the traditional players. By giving small businesses the tools to get paid, sell smarter and grow, we’re empowering them to reach their full potential. Together with PayPal, we can reach 24 million merchants across the world with more of the affordable tools they need to thrive. Join us in putting an end to the ordinary way the world defines financial freedom. We’re looking for a UX writer to join our design team in Stockholm. You’ll be writing clear, cohesive copy for all parts of our product across the full product lifecycle. You’ll collaborate with designers and researchers to develop the best possible user experience, define our brand and ensure a consistently high standard of spelling and grammar. We’re after a natural-born word lover who understands communication strategy and how this impacts design. We lead with design but we’re looking for a passionate writer who can confidently suggest improvements to design flows and show how copy can help. People put their livelihoods in our hands when they choose to use iZettle – with the right copy, you can give small merchants the power they need to succeed, and protect independent business in a world of giants.

What you’ll do: 

  • Write relatable copy to simplify complex interfaces across web and mobile  (interaction flows, emails, product messaging)
  • Develop the language we use as a brand (across all touch points including micro-content, UI labels, emails, and long-form copy)
  • Work with user research to set strategy 
  • Collaborate with designers and engineers 
  • Name products and features 
  • Proofread the copy written by designers 
  • Produce style guides and tone-of-voice documents 
  • Put forward hypotheses and test your work 
  • Present and justify your work to stakeholders 
  • Write in UK English 

Who you are: 

  • Native-level English speaker 
  • Degree-level written English (perfect spelling and grammar)
  • At least three years of experience working with UX copy 
  • Able to present a broad visual portfolio with case studies
  • Experience of working as part of a design team 
  • Confident presentation skills 
  • Experience of working to an internal style guide 
  • Experience of working with mobile-responsive design

Small minds never helped small businesses
It takes originality and an open mind to start a small business. That’s why small minds have no place in ours. We’re proud to be an equal opportunity employer and together we uphold PayPal’s One Team Behaviour, striving to be a place where everyone can benefit from equal access to professional development and bring their whole self to work.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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