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UX Operations Programs Manager in Guatemala City at PayPal

Date Posted: 1/14/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a leader in fintech, PayPal is democratizing financial services for our customers around the globe with simple, affordable, and secure products that are available to everyone. Come join our inclusive and collaborative community working to change the payments landscape and reimagine the future of money for millions (and soon billions!) of customers worldwide. As a UX Operations Programs Manager within the UX Operations and Practice team, you will implement and run the programs that support our teams globally. You will work alongside the UX Operations team to define process, manage team events and propose frameworks that can continue to cultivate a thriving community.  You will contribute ideas of ways we can equip our teams to deliver exceptional customer experiences around the world. You will report to UX Operations Lead and be a member of our diverse Global Design Organization where we use our design and research skills to inspire and influence across the company.  We believe that different perspectives and backgrounds inside our team lead to innovation and inclusion in our product design. We advocate for meaningful and engaging experiences for our diverse global customers. We support each other, learn from challenges, and have fun along the way.

Responsibilities:

  • In partnership with UX Operations Lead; create, design and manage reporting on the portfolio of UX Ops programs to internal stakeholders, Design leadership and Design organization.
  • Support UX Ops team with managing the process for project approvals and program spend.
  • Manage planning and logistics for small to large UX events including scheduling, timelines, programming, outside vendors including our yearly UX Summit and weekly UX Shareout.
  • Coordinate UX Ops people programs such as New Hire Onboarding, Mentor Program, Job rotation.
  • Identify opportunities for efficient process improvement and propose solutions that solve challenges facing the UX Operations team
  • Coordinate resources and implement refresh process for UX intranet (UX HUB) and external channels.
  • Develop and define UX Ops toolkits and templates.
  • Facilitate or lead working sessions with team members.

Requirements:

  • 5+ years of experience in design strategy, UX, Design and/or Research Operations, design project/program management or related field.
  • Lover of ambiguity and ability to lead multiple initiatives at the same time.
  • End to end, systems thinker.
  • Demonstrated problem-solving abilities.
  • Passion for user experience and UX operations.
  • Experience presenting to and effectively advising senior management.
  • Experience in a customer-centric, insights-driven design environment.
  • Takes initiative and can professionally thrive working in a team or independently.
  • Experience working with distributed teams ideal but not required.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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