UX Designer in San Jose at PayPal

Date Posted: 3/7/2018

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

This role supports the team responsible for designing payment experiences that customers have in-person with merchants and ensuring we deliver the product our merchants rely on to run their business - whether big or small. And we want great designers to join us in this quest. It’s crucial we communicate confidence and credibility at every step.

The ideal candidate is a hybrid designer with both interaction and visual design skills who is nimble and incredibly smart, and who will thrive in a fast paced work environment. This role requires strong problem solving skills and independent self-direction, coupled with an aptitude for innovation, team collaboration and open communication. This individual should have in their DNA a passion for empathizing with the needs and behaviors of people, the business and how to solve for them through design.


  • Approaches design problems with a user-centric view, breaking them down into viable actionable chunks to test and solve with clarity and precision.
  • Stays abreast of UX trends, mobile application and interaction design patterns, seeking creative ideas and inspiration in parallel analogous worlds.
  • Partners with design, engineering and product management team members in the execution and delivery of successful products and services, using a customer-focused, iterative design process.
  • Contributes to planning and estimating work and participates in broader work stream coordination and expectation setting.
  • Contributes to team innovation leveraging customer insights & experimentation, technology trends, and business objectives, identifying challenges and adapting as needed based on the context of the solution and customer.
  • Creates high quality deliverables and executes based on UX goals and priorities without prescriptive guidance or direction, managing his/her own work to a larger schedule.
  • Leverages, fosters and extends the use of established UX techniques, templates, presentations, and assets in the creation of UX analysis, solutions, and materials; proposes new solutions or optimizes existing ones, and fosters UX artifact reuse and consistency across team members and/or projects.
  • Contributes to the adaptation of PayPal UX tools, methodology, and software, proposes new solutions or optimizes existing ones, and fosters UX design and code reuse and consistency across team members and/or projects.
  • Sets an example and creates opportunities to foster collaborative cross-discipline dynamics. Drives UX team delivery excellence, furthering internal and external UX influence and goals.


  • 5+ years of on the job experience.
  • Bachelors or Master’s Degree in the study of design including one of the following; Design, Information Architecture, Human Factors or equivalent project/portfolio experience.
  • Thorough understanding of the UX lifecycle with direct experience in all skill areas and tools, including collaborative problem solving techniques to drive fast problem-solving, experimentation, innovation and great user experiences.
  • Passion for mobile and experience turning complex problems into simple and engaging customer experiences for the web, iPad, iPhone and Android.
  • Strength in these areas: user experience methods, design principles, problem-framing skills, customer centric storytelling, verbal and written communication skills.
  • Proven track record as a thought partner who can collaborate well with other functions.
  • Customer-focused, with experience using design research methods to uncover customer insights. Ability to define customer benefits and desired customer outcomes.
  • Should be a self-starter capable of effectively operating within an iterative design team, managing UX responsibilities against defined milestones and plan with little day-to-day oversight.
  • Knowledge of key channels and platforms, with experience in mobile-web, native & IOT solution design.
  • Experience in hybrid online/in-store commerce a plus.
  • Experience working in fintech, payments or a related space is a plus.
  • Experience with resources such as; pattern library, repositories and internal communication tools. 
  • General awareness of technology mediums (Javascript, HTML/CSS, Obj-C, platform UIs, etc.) including differences between them.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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