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User Experience Research Analyst in San Jose at PayPal

Date Posted: 12/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The User Experience Research Analyst will be a subject matter expert on collecting, analyzing and presenting data gathered from user perspectives. This role will work collaboratively with technical and business leaders to define research programs, adhering to UER industry standards. This role will help define the UER process and standards, and blend strong data collection and analysis skills, with the ability to find deep meaning in the data. This role is critical in tracking success through research, operationalizing Key Performance Indicators (KPIs) to measure the success of our enterprise workforce collaboration solutions.

Primary Job Responsibilities include:

  • Define and implement a sustainable market research process and voice of the user program to gather employee feedback, identify employee usage and analyze trends for specific enterprise collaboration tools
  • Identify workforce collaboration use cases/problems from our employees and business partners thru feedback, interviews, focus groups, surveys, etc.
  • Partner with our technology team and vendors to deploy specific enterprise collaboration solutions for these use cases/business problems such as Office 365, Skype for Business, etc.
  • Define and identify the value proposition, messaging, and launch strategy for the deployment of these specific enterprise collaboration solutions.
  • Deliver and create end user communications and training materials when necessary.
  • Become a liaison to our business partners, understanding their workforce collaboration needs and solving their collaboration problems
  • Influence the product roadmap of our vendors with the workforce collaboration use cases from our employees and business partners
  • Identify and operationalize Key Performance Indicators (KPIs) to measure the success of our enterprise workforce collaboration solutions

Preferred Qualifications:

  • Experience leading User Experience Research and Analysis
  • Ability to facilitate interviews and focus groups
  • Strong data analytical skills
  • Ability to prepare, present, and visualize data
  • Strong communication skills
  • Customer Focus
  • Strategic thinking and project management
  • Experienced in engaging with customers and senior business leaders
  • Experience with Enterprise Collaboration Products (Microsoft Office 365, GSuite, Slack)
  • Team-first orientation with excellent leadership, influencing and prioritization capabilities

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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