Tracking Product Manager in San Jose at PayPal

Date Posted: 9/10/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Describe Your Team:
The Analytical Data Services (ADS) is part of Global Data Science (GDS), expands the capabilities and expertise to tackle even more challenges and further advance the data science & analytical solutions and impact that we bring to businesses across the company. The Instrumentation Solutions is a high impact, cross-functional team that will have the ability to influence everything from what analytics gets crafted, to how tracking is instrumented, all the way until enabling the actual analytics to happen.

Describe the Opportunity:

The Instrumentation Solution team seeks a top-performing, highly-motivated analytics expert to join a center of excellence at PayPal that is at the heart of driving data-driven decision-making. You will have the opportunity to work with multiple business/engineering groups, use your knowledge and experience to elevate the quality of tracking & instrumentation across the company, help data engineers build scalable platforms that produce business metrics and enable monitoring on those metrics. You will wear several different hats, but one that you will wear consistently is that of a leader. Strong behavioral analytics knowledge, experience with SQL and a desire to drive positive change are key to success in this role.


  • Ensure Quality - best practices to drive efficient behavioral tracking and enabling powerful analytics.
  • Operational Excellence - Deliver on all commitments with no business disruption
  • Communicate effectively to instill confidence, as well as build trust and strengthen partnerships

The role will be responsible for supporting global stakeholder departments, working domain leads and data citizens across different GEO’s such as Americas, EMEA, and Asia Pacific. Because the position requires interaction with geographically-disbursed teams so the candidate must be a self-starter with strong leadership qualities, project/task management skills, analytical skills and comfortable working with distributed teams.


Essential Functions (Tasks and Responsibilities):

  • Partner closely with other Product Managers to understand new product offerings built, and work with analysts to recommend the right metrics to measure those features.
  • Provide strategic and tactical guidance on specific data elements that need to be tracked in order to create those metrics.
  • Collaborate closely with engineering teams, provide ongoing support to help instrument said tracking elements, and help them triage debug and clarify tracking.
  • Collaborate with data platform teams in building/enhancing necessary data platforms to provide metrics & business insights and in building alerts to monitor those metrics.
  • Develop a strong understanding of the PayPal tracking infrastructure; Identify and act upon opportunities for simplicity, consistency and re-usability of tracking code.
  • Partner with the Tracking Platform team and feed requirements to them on opportunities for Platform improvements based on observations on the front lines.
  • Train and provide expert consultation to product management, engineering, analytics and other teams on tracking standards, tools and processes.
  • Document best practices for data tracking, and maintain documentation for self-service use.
  • Set and build tracking platform and engineering tools to stand par ahead of industrial expectation.
  • Seamlessly blend across Product, Engineering and Analytics to provide a clear, unified voice on data and instrumentation.

Basic Qualifications:


  • Previous experience working with Product Managers & Analysts in designing and driving data tracking for business metrics.
  • Experience thinking through the details of product analytics questions end-to-end, from business implications to reporting to product instrumentation.
  • Solid understanding of behavioral analytics concepts with respect to data tracking and metrics reporting
  • Good SQL skills, Hadoop Hive / Spark hands on, understanding of service-oriented architecture, data flows in multi-tier systems, event tracking and relational data structures.
  • At least 6 years of work experience. At least 1-2 years of analytical experience in a business context, focused on web, mobile or product analytics. At least 4-5 years of experience managing products.
  • Proven ability to influence outcomes effectively without direct authority.
  • Excellent communication skills, both written and verbal, and skilled at adjusting communication style/vocabulary to your audience’s role/function and technical familiarity.
  • Extremely detail-oriented and thorough, with a facility for structuring, boiling down and keeping track of large amounts of detail.
  • Self-starter, driven, strong relationship builder, passionate about learning and making a difference

Desired Competencies:

  • CUSTOMER FOCUS - Can establish effective partnerships with internal clients, dedicate to meeting their expectations and requirements where business values opinion of team member, is a trusted member of the working team, strong ability to work within a cross-functional team. Constantly aware of customer needs and upcoming strategy, plays vital role in establishing team presence in the customer space
  • BUSINESS ACCUMEN - Skilled understanding of how businesses operate (both internal and external) including current and possible future business trends and information, can conduct analysis and offer solutions, articulating pros and cons of each, aware of business trends within business and industry, offers suggestions based on this knowledge Opinion is valued among business users and internal team, aware of business trends within business and industry, drives conversation and strategy to become world class
  • PROBLEM SOLVING - Suggests possible solutions to avoid potential delays, has developed and presented many varied and unique ideas, makes connections among previously unrelated notions
  • COMFORT AROUND HIGHER MANAGEMENT - Beginning to deal comfortably with more senior managers, beginning to understand how senior managers think and work, speak their language and craft approaches that respond to their needs. Can effectively interface at many levels, including top executives
  • PROCESS MANAGEMENT - Beginning to understand and utilize process management, starting to proactively anticipate process related problems which may arise. Can manage processes efficiently, includes simplifying complex processes for end users, and knows what to measure and how to measure results

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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