Testing & Monitoring Analyst in Chandler at PayPal

Date Posted: 8/9/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

At PayPal, we put people at the center of everything we do. Within the Internal Control Partner Team, our vision is a culture of risk awareness and comprehensive understanding of our operational processes through strong partnerships across the business that allow us to proactively minimize or eliminate any potential threats and help make PayPal a great and enduring company.
This position is part of the Enterprise Internal Control Organization. As Testing & Monitoring Analyst, your primary responsibilities will be to assist the Testing & Monitoring leadership team in carrying out quality reviews and operational risk testing for Global Customer Operation transactions/processes deemed high risk. The Testing & Monitoring Analyst will work closely with the Testing & Monitoring Program leaders to identify trends as well as training opportunities. The Testing & Monitoring Analyst will document key findings and prepare relevant Key Performance Indicator ("KPI") data for Compliance and Global Customer Operations management as well as provide feedback to Global Customer Operations leaders on trends and teammate educational gaps. The Testing & Monitoring Analyst will be the escalation point for the Specialists and, in some instances, other employees. Assists Corporate Compliance management with requests from Internal Audit and various regulators.

Core Duties:

  • Conduct analysis of testing results for the identification of positive and negative trends, potential root cause and provide recommendation to drive execution and manage risk against organizational goals. Recommend metrics and methods to evaluate and monitor testing results
  • Support the design, implementation and execution of ongoing testing and monitoring controls supporting the Operational Risk Assessment process (development of scorecards, trend reporting, Testing & Monitoring SOP documents, etc.).
  • Conduct calibrations sessions with specialists and Global Customer Operation Leaders to ensure understanding of program expectations and alignment on testing performance.
  • Execute complex and moderately complex testing processes.
  • Provide ad hoc analyses and/or research issues as requested by Customer Identity, Complaints and Internal Control Organization Leaders.
  • Complete the required number of internal quality reviews per specialist each month.  Work cases and escalations as required.
  • Know and support company and departmental procedures; regularly review and ensure that specialists follow procedures, process flows and guidelines.
  • Champion change in department / functional area by supporting others through the phases of change, communicate positively and consistently through the change
  • Provides work direction and training to staff. 
  • Stay abreast of operational processes and the ever-changing regulatory environment.

Competencies

  • Dealing with Ambiguity
  • Decision Quality (Problem Solving)
  • Process Management
  • Interpersonal Savvy
  • Presentation Skills
  • Drive for Results
  • Time Management
  • Functional/Technical Skills

Prerequisite Knowledge and Proficiencies:

  • Demonstrated attention to detail and knowledge of multiple functions within the Global Customer Operations organization.  
  • Strong analytical, cross-referencing and deductive reasoning skills.   Ability to problem-solve, review and analyze data, locate its source, effectively assess risk, identify root cause of issues and identify operational efficiencies. Ability to determine best course of action/make sound recommendations for correction of testing/monitoring findings
  • Demonstrated thorough knowledge of PayPal services and products.
  • Self-motivated.  Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadlines.
  • Working knowledge compliance requirements, credit and fraud methodologies or operational risk testing practices.
  • Must display a high level of professionalism, sound judgment, commitment, integrity, teamwork, and customer service.
  • Proven organizational skills.
  • Solid communication skills, both written and verbal, and the ability to communicate with several stakeholders.
  • Ability to establish and maintain harmonious working relationships with co-workers and other business units.
  • Knowledge of internal systems and software (CSA, Norkom, NICE, Kana, Intranet, Admin Tools, Attack).
  • Advanced proficiency in Microsoft Excel with Intermediate skills in other Microsoft Office products (Outlook, Visio, Word, PowerPoint).

Experience:

  • 3+ years relevant experience in Customer Service, Risk or Fraud environment
  • 1+ years of relevant experience with banking laws/regulations

Educational Requirements:

  • BS/BA Degree or educational equivalent

Physical Requirements

  • This position requires sitting, typing and repetitive motions.

Position Scope Details:

The above listed statements are intended to describe the general nature of work being performed within the role.  They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process.  Employees will be required to follow any other job related instructions and to perform any other job related duties requested by their leader.  Additionally, individuals need to be able to work any shift within a 24 hour period Monday through Sunday.


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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