TeleSales Analytics Analyst in Conshohocken at PayPal

Date Posted: 7/25/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The TeleSales Analytics Analyst will partner with the sales leadership team to drive strategy and growth by providing analytical support to the various sales units of Business Financing Solutions.

Responsibilities:

  • Analyze current aging strategies and make routine  recommendations for change from a data backed assessment as the business evolves from a process, product, and cross sell perspective
  • Formulate insights related to sales effectiveness and champion the driving of these insights into action
  • Perform ongoing analysis of data to understand trends and identify associated trend drivers
  • Develop advanced analytical approaches to managing staffing and production efficiency
  • Support daily, weekly, monthly and ad hoc reporting needs and processing from various sources
  • Perform time studies to understand the overall sales strategy and make recommendations for becoming more efficient while maximizing conversion rate
  • Create analytical view for sales leadership of conversion inflection points by lead type and sales milestone to inform how long to work different types of leads
  • Translate business requests into production reports and business recommendations
  • Present findings / reports to internal management team and/or other business groups

Qualifications:

  • Bachelors Degree required with a major in Analytics, Statistics, Mathematics, Computer Science, Engineering  or other quantitative discipline
  • 3-5 years of diversified analytics experience required
  • Prior background using statistical software programs such as SAS, SQL or R required
  • Have a passion for “digging into” data, which surpasses what a variable in a field tells you is the answer
  • Strong attention to detail, and keeps excellent documentation
  • Self-starter who can work in a fast-paced, entrepreneurial environment and is adept to change



We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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