Technical Writer in San Jose at PayPal

Date Posted: 11/27/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/27/2019
  • Job ID:
    R0049782

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Bring your skill and experience to author developer guides, API interface guides, user guides and solution design documents that are used worldwide by internal/external developer audiences and partners. Our solutions are used by our internal and external partners to make PayPal available at the Point of Sale and for third party commerce. Come help us make developers smile!

Responsibilities:

  • Supplement developer documentation with relevant sample code. The documentation is primarily for complex payment applications software development.
  • Edit, clarify and proofread documents and sequence diagrams written by developers, SME’s and architects.
  • Review existing technical documents and bring them up to best practices standards of the payment networks and software development.
  • Manage complex documentation projects with tight timelines and coach non-writers on ways to improve their writing skills.
  • Work with raw content from subject matter experts and architects to produce documentation for a technical audience to design and organize documentation sets for new APIs and developer products.
  • Institutionalize a content strategy for ongoing documentation management.
  • Work with developers to provide samples of API reference documentation including JSON response samples and curl commands.
  • Work with Product Managers and other key stakeholders to understand and document product capabilities.

Requirements:

  • Bachelor’s degree in a technical field or communications. Master’s degree a plus.
  • 5+ years’ experience as a technical writer, or equivalent combination of education and experience.
  • Aptitude with both API-level technical documentation and higher-level technical guides and feature briefs. 
  • Familiarity with developer documentation is a plus.
  • Experience writing REST API documentation.
  • Knowledge of full stack architecture.
  • Excellent project management, organizational and planning skills. 
  • Self-motivated, quick learner who works with minimal to no supervision. A real go-getter!
  • Results-driven approach, with a winning, positive attitude. Experience providing feedback on APIs during development cycles.
  • Can thrive in a collaborative team oriented environment, with focus on delivering thoughtful and committed deliverables.
  • Experience with the payments industry or mobile commerce is a plus.

Come join a diverse and driven group at PayPal that is building the next generation of products and features for in-store and third party commerce!


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0049782

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