Technical Engagement Lead in Hunt Valley at PayPal

Date Posted: 4/6/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Engagement Manager role will leverage client payment requests to offer alternative forms of payments to their customers. Current product offerings include: PayPal, PayPal Private Label.
Each product has multi-channel opportunities.


Responsibilities:

  • Engage in business planning and analysis to support web implementation, mobile implementation, and call center solutions.  Including introductions to additional PayPal product offerings, including: web servicing, shopping portal, key word programs, online advertising and affiliate programs.
  • Harness large volumes of project data via Salesforce for the development of reports and data analysis with interpretation of results in business context, including detailed findings and implications presented to key stakeholders at all levels.
  • Participate in client management and relationship opportunities.
  • Collaborate with client team and internal teams (marketing analytics, account management, interactive strategy) to socialize findings to improve integration performance and client experience.
  • Present findings to both internal and client teams with confidence and insightful analysis.
  • Work with web, mobile and call center teams to define key performance indicators and measurement requirements. 
  • Certify, design and execute online testing to determine optimal strategies for customer treatment and revenue enhancement following payment method launch.
  • Apply various quantitative methods to analyze and interpret information from multiple data sources as needed.
  • Determine and document processes and systems, as necessary.  
  • Gather and define test-and -learn objectives and agendas, as required.
  • Maintain a functional expertise in project management, including: analytical tools, techniques and other similar requirements.

Requirements:

  • 5+ years experience in interactive marketing, business consulting using website data and information to help drive specific targeting and marketing recommendations.
  • Experience with any of these tools  – SalesForce, Microsoft Office Products.
  • Experience in online project management, consulting and business analysis.
  • Familiarity with Credit Services and eCommerce.
  • Understanding of leading web platforms and payment software tools/methodologies.  
  • Bachelor’s degree in quantitative, marketing or business area.
  • Superior written, verbal and presentation skills.
  • Background in SQL, JavaScript and / or other analytic software preferred.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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