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Technical Account Manager in Sydney at PayPal

Date Posted: 9/6/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Deliver technical solutions, experience design, integration, and post-live technical services to drive product adoption and quality servicing

We are currently seeking a Technical Account Manager to join our Global Professional Services team in Australia, focusing on our local portfolio of Large Enterprise merchants. 

Primary Job Responsibilities:

  • Provide a great level of customer service to our enterprise merchants
  • Diagnose and identifiy issues with API’s, code, services, and network latency. 
  • Identify irregularities in functionality and unexpected behaviours with PayPal products and services.   
  • Develop in-depth technical documents for distribution to PayPal merchants. 
  • Conduct test scenarios for technical issues with code, software, devices and endpoints.  
  • Communicate major technical issues to merchants and internal stakeholders.
  • Develop and conducts demos of PayPal product functionality.  
  • Participate in the development of tools, systems and processes to improve product supportability. 
  • Work directly with merchants and internal teams on post integration issues to provide technical support, consulting, and best practices.   

Job Requirements: 

  • Bachelor’s with 3+ years of experience or  Masters  degree.  
  • Experience in solution engineering,  technical account management or support.  
  • Hands-on working knowledge of web technologies including  Javascript, HTML, JSON, etc.  
  • Hands-on experience in C, C++, PHP or Java.  
  • Troubleshooting experience with web services, SOAP and REST.  
  • Understanding of basic SQL commands.  
  • Working understanding of firewalls, proxies, client- and  server-side  errors, TCP/IP.
  • You’re prepared to be on call to assist with out of business hours escalations if necessary

We drive innovation with a diverse team: with offices around the globe, GPS is dedicated to championing PayPal's core values of inclusion and innovation to empower all employees to learn and grow. 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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