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Technical Account Manager in Sydney at PayPal

Date Posted: 2/5/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal’s Technical Account Management team consists of technical experts creating and sustaining technical relationship with some of the biggest Enterprise merchants of PayPal. This is a client facing technical team working with PayPal’s Engineering, Product, Sales, Operations and Legal organizations. As a Technical Account Manager, you will use your technical and business skills combined with your collaborative efforts to drive value for our merchants and PayPal.

PayPal’s Technical Account Management team consists of technical experts creating and sustaining technical relationship with some of the biggest Enterprise merchants of PayPal. This is a client facing technical team working with PayPal’s Engineering, Product, Sales, Operations and Legal organizations. As a Technical Account Manager, you will use your technical and business skills combined with your collaborative efforts to drive value for our merchants and PayPal.

This position is based out of our Sydney office.

Primary Job Responsibilities: 

In this role, the Technical Account Manager will manage a portfolio of top large merchants in Australia. 

Job responsibilities include: 

  • Act as the primary point-of-contact for all technical activities post launch for managed merchants. Do hands-on troubleshooting and ensure that their day to day technical challenges are resolved in a timely and professional manner.
  • Pro-actively monitor managed merchants’ PayPal Integration health at all times with real time monitoring tools. 
  • Have a very good understanding of PayPal products and their underlying architecture.
  • Perform regular technical audits on merchants’ PayPal integration, providerecommendations for optimizing it and ensuring PayPal best practices are adopted.
  • Conduct regular technical review meetings with managed merchants and provide them insights and analytics on their integration performance.
  • Advocate new PayPal products adoption, assist merchants in upgrades and migration to ensure their long term success.
  • Identify and optimize merchant’s business growth through PayPal by leveraging PayPal products and technologies.
  • Represent merchant’s view in feedback to PayPal’s product and engineering teams to help prioritize the product roadmap accordingly. 
  • Develop strong working relationships across all levels and functions to drive value for our merchants and PayPal.
  • Advocate for the team and represent team's interests when working with other internal teams and stakeholders.
  • Build and document knowledge about the merchant technical setups.

Required skills and experience: 

  • Bachelor’s degree in Computer Science Engineering or equivalent experience.
  • 5+ years of prior experience as a technical consultant, software engineer, support engineer or partner/sales engineer preferably in Professional Services. 
  • Mandatory experiences and expertise in front-end web technologies such as JavaScript
  • Experiences with HTTP, HTML5, web services, REST, OAuth
  • Working knowledge of firewalls, proxies, TCP/IP, network security and information security. 
  • Experience with coding languages such as Python, Ruby, PHP or Java. Experience with functional programming language is a plus.
  • Experience with iOS, Android or other mobile platforms is preferred.
  • Experience with SQL, data visualization and monitoring tools, Linux/Unix.
  • Excellent written and oral business communication and presentation skills.
  • Ability to influence and persuade internal and external stakeholders, work with all areas of management from senior agents up to executives.
  • The ideal candidate is a motivated self-learner and leader who is passionate about creating delightful experiences for our merchants.
  •  Experience in payments domain is preferred. Knowledge of using Oracle Customer Service and Salesforce are a plus.

Apply today to express your interest!


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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