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Tech Partner Support in Stockholm - Jakobsbergsgatan at PayPal

Date Posted: 8/28/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

In 2018, iZettle became part of the PayPal family. iZettle is on a mission to help small businesses succeed in a world of giants. Tens of millions of small businesses worldwide are still being underserved by the traditional players. By giving small businesses the tools to get paid, sell smarter and grow, we’re empowering them to reach their full potential. Together with PayPal, we can reach 24 million merchants across the world with more of the affordable tools they need to thrive. Join us in putting an end to the ordinary way the world defines financial freedom. You will be responsible for handling our partners’ issues working with our APIs and SDKs in a timely, effective and proactive manner over phone, email and developer community platforms such as Github and Stack Overflow. You will also be responsible for helping our partners get started building applications for small businesses with iZettle. 

Partnerships - Stockholm

As a member of our partnership team, you will be responsible for handling partner developer issues in an effective and proactive manner, on phone, email and other channels.

You’ll support our top iZettle partners and developers through their lifetime with us via a variety of mediums. You will be responsible for ensuring that enquiries receive a timely, accurate and proactive resolution. 

Our mission is to provide “Best in Class” service to our customers. i.e. We want you to think about how our partner developers can have the best iZettle experience, at every part of their journey with us. 

We’re a big deal for small businesses

The successful candidate has previous experience working in a role which offered technical support to customers/ businesses. 

We’re looking for candidates with a real ‘can do’ attitude and a desire to constantly learn and develop their skills. This is a great opportunity for someone who wants to be part of a successful team and see the business continue to grow.

What you will be doing

You will be responsible for handling our partners’ issues working with our APIs and SDKs in a timely, effective and proactive manner over phone, email and developer community platforms such as Github and Stack Overflow. You will also be responsible for helping our partners get started building applications for small businesses with iZettle. 

You will also be part of identifying top-call drivers and pain-points and being proactive about communicating and improving each touch-points for our users, for example writing quality documentation, FAQs, case studies, etc.

We hire people. Not CVs.

You are professional, organized, ambitious and motivated to succeed in a fast-paced environment. You have a passion for great customer experience and you should desire to go above and beyond in your work.  You are proactive and dare to challenge the status quo to drive the best user experience for our users. You also have:

  • Experience working with developers

  • Basic understanding of software development, e.g. APIs and SDKs

  • Excellent written and verbal skills

Coding skills are appreciated, but not required for this position.

The skills that set you apart

  • Collaborative

  • Strong Attention to Details

  • Proactivity and willingness to take ownership of issues to provide the best user experience for our users.

  • Critical Thinking Skills, with the ability to see and solve problems holistically

  • The ability to think long term, and a few steps ahead

We're all for equality for all.
Tattoo artists. Dog groomers. Cake bakers. Jewellery makers. You name them -
at iZettle - we help them. And to do that well, we need our people to be as
unique and diverse as they are. We’re proud to be an equal opportunity
employer and together we uphold PayPal’s One Team Behaviour, striving to be
a place where everyone can benefit from equal access to professional
development, bring their whole self to work and most of all, feel like they
belong.


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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