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Swedish Fraud Prevention Agent in Dublin at PayPal

Date Posted: 10/25/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a Fraud Prevention Agent, you will be required to work through a number of pre-determined fraud queues, kana email queues, and service requests to determine if recent account activity is of a fraudulent nature (based on fraud indicators). You will complete your investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc. Fraud Operations Agents are Customer oriented and work to deliver a better understanding of PayPal processes to our Customers. At the same time, you will educate Customers on how to maintain security and strive for loss prevention for both PayPal and its Customers. You are responsible for reviewing documentation, analysing data, and determining in a timely manner whether to verify the authenticity of transactions and/or activities. Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions. An Agent within Fraud Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

**Fluent Swedish & English is required for this role**

Core Duties:

  • Timely execution of multiple complex execution-oriented deliverables and escalations.
  • Review and determine the legitimacy of PayPal accounts in order to protect the customers and PayPal from financial losses.
  • Detect and minimize risk of fraudulent activity.
  • Contact account holders to verify activity, mitigate loss and educate.
  • Research and analyze various data sets in order to effectively identify fraud patterns and trends.
  • Notify stakeholders and management of information gleaned from research and provide feedback that leads to recommended improvements to supporting functional areas.
  • High level focus on the E2E (end to end) experience generating continuous process improvements.
  • Provide innovative ideas for automated tools and processes which ensure accuracy and efficiency.
  • Keep up to date with workflow, policy and procedures.
  • Demonstrates positive ONE Team behaviors and values (Innovation, Inclusion, Wellness, Collaboration).


  • Attention to Detail 
  • Business Acumen 
  • Creative Thinking 
  • Critical Thinking  
  • Fostering Teamwork  
  • Interpersonal Skills  
  • Prioritization 
  • Problem-solving Skills  
  • Verbal and Written Communication

Skills & Requirements:

  • Advanced abilities in analyzing and summarizing data to support internal/external decision-making.
  • Advanced understanding of Story-Based approach to problem solving and solutioning, with strong ability to deliver on process/policy requirements.
  • Ability to adapt quickly with a high level of navigation within internal tools & systems.
  • Advocate for change management to learn and adapt to new tools, processes, policies and procedures.
  • Capable of acquiring advanced knowledge and comprehension of review processes, policies and standard operating procedures.
  • Strong verbal/written (phone, email) communication skills utilizing active listening and educating customer over the phone or email.
  • Ability to encompass Key Performance Indicators applicable to Fraud, Appeals and Claims and understand the levers that will impact results.
  • Understand Industry Fraud Trends and the ability to action risk mitigation and provide feedback.
  • Capacity to quickly familiarize PayPal’s major products and flows.
  • Demonstrates team values and positive impact on work environment.


  • 2+ years’ experience in Financial Services/Call Center, Finance, Banking or similar with Risk Analysis or 4+ years’ relevant work experience
  • Bachelor’s degree or High school/Educational equivalent with 4+ years’ relevant work experience

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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