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Strategic Growth Manager-2 in New York at PayPal

Date Posted: 4/10/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Strategic Growth Manager (SGM) for Large Enterprise will own and drive revenue growth for a portfolio of 18-20 strategic accounts through cross-sell and up-sell opportunities, best practice implementations and co-marketing programs. This role is responsible for building out and managing a sales opportunity pipeline. This position can be based remotely, with reasonable access to a major US airport hub.

Responsibilities include:

  • Engaging with C-Level executive in solutions-oriented dialogues to define and address enterprise business needs.
  • Building strong relationships with critical C-level executives/matrixed at each merchant that engenders true partnership, trust and mutual benefit.
  • Aligning complex technological solutions that span mobile, e-commerce, point of sale, and other interfaces with focused consumer insights to design comprehensive and meaningful solutions which drive business results.
  • Partnering with the Sales and Integration teams to ensure a successful go-to-market for each merchant, both at pilot and full launch.
  • Establishing yourself internally and externally as the main point of contact for anything related to your client through strong internal involvement across all PayPal assets and deep engagement.
  • Identifying opportunities to increase the PayPal share of checkout and persuade merchants to adopt recommended/optimization strategies to increase overall PayPal awareness.
  • Leveraging PayPal Inc properties to drive cross-sell opportunities with strategic accounts.
  • Resolving urgent merchant specific issues by partnering with the legal, finance, risk management, account management, merchant underwriting and compliance teams.
  • Keeping merchants informed of our product roadmap. Learning merchants’ product pain points and wish list; understanding their priorities and urgency, ensuring that this is shared with the adjacent business units.
  • Facilitating meetings for clients with PayPal functional groups (Product, Engineering, Risk, Ops, etc) to drive deeper engagement; facilitates meetings with PayPal senior management when appropriate.
  • Communicating sensitive news to the merchant such as a rate or reserve change, the need for a change in contractual terms or the need to obtain confidential information for risk management purposes. Negotiating if appropriate.
  • Working with Marketing to drive consumer awareness and sales through co-marketing programs on PayPal channels and the merchant’s own channels.

Job Requirements:

  • Track record of successfully cross-selling products and services within an established account
  • Demonstrated problem solving capabilities and ability to uncover and develop innovative solutions Executive presentation skills, including in-person, written, and verbal
  • Experience negotiating complex contracts and achieving deal terms which are favorable to the company
  • Entrepreneurial attitude with strong leadership skills
  • Ability to effectively communicate with both internal and external stakeholders, regardless of role or level
  • Ability to function without extensive direction; able to set direction and create executable business strategies that result in meaningful business impact
  • Flexible and able to operate in a changing environment, while still embracing change
  • Fun, highly energetic personality; great team player
  • Strong collaborative skills and a team–oriented focus
  • Strong organizational skills and detail orientation

Basic Qualifications:

  • B.S. degree required. MBA preferred
  • 10+ years of Relationship Management and/or Sales experience with Fortune 500 or similarly established accounts
  • Knowledge of the payments industry 
  • Experience in retail industry and internet/technology preferred

About PayPal:

PayPal Inc has assembled a comprehensive suite of solutions designed to power the omni-channel commerce capabilities of companies of all sizes. Our goal is to provide customers with the best payments experience however, wherever, or whenever they want to shop, and to help companies to capture the emerging opportunities that have come to define the multichannel commerce landscape. This includes enabling payments in a multi-channel environment, orchestrating a best in class e-commerce, m-commerce, and t-commerce presence, and everything in-between.

Most of all, we seek to provide industry leading insight and consultative engagement that will enable our partners’ evolving need to elevate to the expanding needs of a new and increasingly dynamic marketplace.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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