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Sr. UX Researcher - Consumer Credit in Chicago at PayPal

Date Posted: 11/5/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal is looking for an experienced Sr. UX research professional with a passion for creative and dynamic insights that will help our teams build great products for our global customers. Successful applications will have a wide range of experience in methods and applications with cross-functional design teams. The position is primarily mixed method qualitative, however knowledge of other research practices including quantitative and market will be incredibly useful. Perhaps even more critical than methods will be the ability to focus on the core problem that product teams need to understand in order to create the best customer experience. As part of the work, great presentation skills and the ability to collaborate locally and remotely will be critical. We’re a distributed team (and growing!) so stellar communication will be a key to success in this role. Additionally, a background in helping establish understanding of the value of user experience research, fostering strategic long term thinking with a lens towards prioritization and defining areas of focus, as well as comfort with both improving existing product experiences and developing new product experiences will help you stand out for this role. Ultimately, PayPal is looking for an influential research partner to help deliver compelling and meaningful financial product experiences for all.


  • Identify key research questions and objectives in partnership with product, design and engineering teams to develop learning plans and address research needs.
  • Formulate, develop and execute on multiple research methods that span from in-lab moderation to co-creation workshops to “in the wild” research and ethnographic studies.
  • Identify appropriate research and design targets and build screeners that best align with your project needs, including creative recruitment strategies where required.
  • Synthesize/analyze data and findings, developing actionable insights, outputs and frameworks for both short-term and long-term research needs.
  • Design compelling and digestible deliverables, focused on visually telling the story and highlighting important insights for longevity.
  • Collaborate and lead on research synthesis activities with diverse team partners that apply research findings into product concepts and designs.
  • Plan and deliver research programs within budget, timeline and project requirements.
  • Socialize, collaborate and present research work and findings to multiple teams and leaders, across the organization.
  • Comfortable working with researchers in different parts of the company (marketing, strategy, analytics) and infusing other research or data into your own research work.
  • Provide input and guidance to junior team members and colleagues, helping teams get on the right track and stay customer focused.


  • 5+ years of experience in user experience research and design; across companies or fields an advantage.
  • Bachelors and/or Master’s Degree in the study of user experience, design, research or related fields; for example Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive Sciences OR alternative equivalent project/portfolio experience.
  • Experience across products and platforms and financial services.
  • Excellent communication, presentation and interpersonal skills; a team player and a strong partner.
  • Practical understanding of traditional and new research and recruitment methods, UX methodology and design thinking.
  • Ability to influence and guide others on the value and importance of user centered thinking and research.
  • A thorough understanding of the bigger picture; user context, product lifecycle, key channels, platforms and competitor experiences.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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