Sr UX Dir Consumer, Xoom Venmo & Credit in San Jose at PayPal

Date Posted: 2/7/2018

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Global Design organization at PayPal is responsible for creating meaningful and cohesive end-to-end experiences through a deep understanding of our customers and exceptional design. We work in close partnership with business, product, and engineering teams to build the next generation of financial services products.

We are looking for highly experienced Senior Director of User Experience (UX) to join our Global Design Leadership team based in San Jose. You are a seasoned design leader with a passion for helping teams deliver against key customer outcomes. You will orchestrate designs at scale that translate user needs and business goals into intuitive, memorable experiences for millions of PayPal customers worldwide. You have extensive experience managing and growing matrixed, geographically distributed design and user research organizations and you are able to advance the discipline while also effectively integrating design and research into cross-functional teams. You are a key "thought leader," able to see the big picture and make the right calls for the company. You are also a highly effective team player, with a proven track record of forging great relationships and partnerships across functions.

The Senior Director, UX will be excited to take our team to the next level. With a great team of 70+ design and research professionals, you will lead delivering best in class and impactful user experiences across the PayPal consumer organizations, including Venmo and Xoom.


  • Orchestrate and help deliver superior, superbly crafted product experiences at scale
  • Set and achieve world-class customer experience outcomes and associated business results
  • Oversee and guide teams across a range of rapid and iterative user research and design methods, building a culture that support facilitation through design thinking exercises
  • Recruit/coach/mentor world-class design and research directors and practitioners
  • Conduct regular design reviews, elevating designs to world-class standards
  • Active in company-wide leadership initiatives that affect entire user experiences. Drives new experiences to support a continually evolving strategy
  • Recognized for building organization-wide empathy for customers. Drives organizational change to continually improve customer framing.
  • Delivers compelling presentations, creating empathy for our customer, to the most senior executives and the Board of Directors.
  • Leads others across PayPal in resolving significant cross-organizational conflict. Advocates understanding and empathy across PayPal.
  • Steps in to help others resolve high pressure situations and drives as “one team” to do what’s needed for PayPal and our customers.


  • World-class design pedigree and reputation as a design executive
  • Experience establishing, leading, and motivating highly talented and productive user experience teams
  • Experience developing the maturity of an integrated experience design capability

  • Executive presence with a smooth, dynamic presentation style
  • Demonstrated ability to drive designs that achieve customer outcomes and business results
  • Passion and experience partnering effectively cross-functionally with engineering, product and marketing partners
  • Extensive experience in iterative and agile design and research methods
  • Professional Attributes:

  • Demands high standards and has the ability to prioritize and guide at multiple levels of design
  • Significant influence with colleagues and staff, engendering trust and inspiration
  • Self-driven, fearless, genuine, and team-spirited
  • Credibility to inspire both existing and emerging talent
  • Exceptional strategic, communication, presentation, interpersonal and team-oriented skills
  • Pursues creative excellence and timely delivery of work
  • Strong communicator and relationship builder: comfortable expressing own point of view, with the ability to listen and influence outcomes
  • Proficient in design thinking methods and agile product development processes
  • Proven leadership in product- and services-centered organizations
  • Conviction in the power of design to achieve emotional connectivity
  • Detail-oriented with a high standard of excellence
  • Confidence in beliefs and talent for influencing others
  • Minimum 10+ years’ experience
  • Graduate degree in design or related field highly preferred

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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