Sr. UX Designer in San Francisco at PayPal

Date Posted: 8/3/2019

Job Snapshot

  • Employee Type:
  • Location:
    San Francisco
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a leader in financial technology, we at PayPal believe in providing simple, affordable, secure and reliable financial services and digital payments that enable the hopes, dreams and ambitions of millions of people around the world. We believe that now is the time to re-imagine money, to democratize financial services, so that managing and moving money is a right for all citizens, not just the affluent. Person-to-Person payments (P2P) play a big role in this by brings Friends & family and customers together worldwide through PayPal. In the role of Senior UX Designer for P2P, you will define solutions for people who want to send or accept payments across many marketplaces and e-commerce solutions. As their advocate, you will promote their stories to influence and articulate the experience of consumers and casual sellers. And we want great lead designers to join us in this quest. The ideal candidate is a hybrid Sr. designer with both interaction and visual design skills who is nimble and incredibly smart who will thrive in a fast-paced work environment. This role requires strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. This individual should have in their DNA a passion for empathizing with the needs and behaviors of people, the business and how to solve for them through design.


  • Determine the best UX solutions based on customer feedback and business goals and helps to determine overall direction, identifying challenges and adapting as needed based on the context of the solution and customer.
  • Perform a heuristic evaluation of our current experience and help others think beyond their area by creating end-to-end customer journey maps for the highest volume partner platforms.
  • Create personas and tell their stories.
  • Think strategically from a customer’s perspective looking across services, features, and flows to develop a holistic experience and proactively recommend innovative solutions.
  • Design services, not just features, that span across the entire customer lifecycle.
  • Facilitate workshops and activities to promote and drive design thinking across the business unit.
  • Lead discussions on strategies and concept generation with a long term view. Incorporates contributions from cross-functional partners.
  • Evangelize large, innovative ideas and promote process improvements that will significantly improve user experience metrics.
  • Effectively guide and mentor other designers, contributing to higher quality design solutions.
  • Influence product, design, and engineering executives through storytelling and analytics.
  • Present a broad set of potential designs for any project.
  • Contribute to the UX community of practice through the adoption of new technologies and methodology.
  • Encourage artifact reuse and consistency across team members and projects.


  • 8+ years experience.
  • Bachelors or Masters Degree in the study of design including one of the following; Design, Information Architecture, Human Factors or equivalent project/portfolio experience.
  • Complete UX skill set: workshop facilitation, identifying customer problem statements, problem discovery, solution generation, concept creation, wireframing, testing, synthesis, iteration, prototyping, heuristic evaluation, competitive analysis, customer journey mapping, applying design systems and producing deliverables for development.
  • Proven ability to deliver high-quality results.
  • Experience leading delivery, through feedback, design critique, presentation to program sponsors, planning and coordinating with partners where needed.
  • Thorough knowledge of essential channels and platforms, with experience in mobile, dedicated, web, and native solution design.
  • Experience using design research methods to uncover customer insights.
  • Excellent verbal and written skills.
  • Experience with resources such as product design systems, repositories, and internal communication tools.
  • General awareness of technology mediums (i.e., JavaScript, HTML/CSS) including differences between them.
  • Solid knowledge of story and backlog management tools and resources such as JIRA, Rally.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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