Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are looking for passionate and talented designers at all levels to join our team.  As a member of the User Experience Design team at PayPal, you will create meaningful and cohesive end-to-end experiences through a deep understanding of our customers and exceptional design execution. You will collaborate with product and technology teams to build the next generation of financial service products by bringing the customer to the forefront in everything we do. Ideal candidates are all-around designers with both interaction and visual design skills. They will thrive in a fast-paced work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. Individuals should have a passion for empathizing with the needs and behaviors of our customers and our business, and how to solve for them through design.

Responsibilities:

• All levels of engagement in UX efforts across a team - driving and/or participating in discussion and activities including delivery, planning and coordination efforts.
• Determining the best UX solutions based on customer feedback and business goals and helps to determine overall direction, identifying challenges and adapting as needed based on the context of the solution and customer.
• Being customer-focused in all you do, with experience using design research methods to uncover customer insights and translating insights into effective solutions.
• Influencing product, design and engineering executives through storytelling and analytics.
• Presenting a broad set of potential designs for any project.
• Leveraging and extending the use of established UX techniques and deliverables.
• Proposing new solutions or optimizing existing ones. Encouraging and being mindful of artifact reuse and consistency across projects
• Contributing to our highly collaborative cross-discipline dynamics while ensuring UX delivery excellence.
• Contributing to our world-class community of practice by adopting or establishing best practices, processes and methodologies.

Requirements:

• Candidates with 2 to 8+ years of experience are welcome to apply for a variety of roles across management levels.

• Bachelor or Master Degree in the study of design including one of the following; Design, Information Architecture, Human Factors or equivalent project/portfolio experience.

• All levels of UX skill set competency: workshop facilitation, identifying customer problem statements, problem discovery, solution generation, concept creation, wireframing, testing, synthesis, iteration, prototyping, heuristic evaluation, competitive analysis, customer journey mapping, applying design systems and producing deliverables for development.
• Proven ability to deliver high-quality results.
• All levels of experience leading delivery, through feedback, design critique, presentation to program sponsors, planning and coordinating with partners where needed.
• All levels of knowledge of essential channels and platforms, with experience in mobile, dedicated, web, and native solution design.
• Excellent verbal and written skills.
• Experience with resources such as product design systems, repositories, and internal communication tools.
• General awareness of technology mediums (i.e., JavaScript, HTML/CSS) including differences between them.
• Knowledge of story and backlog management tools and resources such as JIRA, Rally.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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