Sr. UX Designer in San Francisco-Xoom at PayPal

Date Posted: 6/7/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Xoom, A PayPal Service, is revolutionizing the global digital money services market by providing people with an easy, convenient and cost-effective means of sending money worldwide. We offer a secure, fast and inexpensive means of sending money, paying bills and topping up prepaid services across multiple digital platforms to both online and offline recipients in over 50 countries and counting.

We are looking for a Senior UX Designer to join our growing UX team at our San Francisco office. As a member of our UX team, you will be responsible for planning and delivering delightful experiences for our growing base of native mobile users. You will be responsible for studying qualitative and quantitative results and usability studies from different sources and be able to apply these findings in building digital experiences.

The ideal candidate is an all-around designer with both interaction and visual design skills.
He/She will thrive in a fast-paced work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. This individual should have a passion for empathizing with the needs and behaviors of our customers and our business, and how to solve for them through design.


  • Partner with product management, engineering, design systems, program management, and other teams to bring a user-centered perspective to the creation of PayPal and Xoom products. 
  • Collaborate with partners across the entire PayPal enterprise to leverage shared experiences (e.g. Identity, Onboarding, PayPal App, Web, Merchant, etc). 
  • Influence product, design and engineering executives through storytelling and analytics. 
  • Lead UX efforts across the team, driving discussion and activities, while participating in delivery, planning and coordination efforts. 
  • Present a broad set of potential designs for any project. 
  • Creates high-quality deliverables. 
  • Works collaboratively with a team of offshore designers on a variety of projects. 
  • Leverages, fosters and extends the use of established UX techniques and deliverables. 
  • Formally mentors more junior designers in best practices, process, and methodology. 
  • Is customer-focused, with experience using design research methods to uncover customer insights.


  • 6+ years experience.
  • Bachelors or Master’s Degree in the study of design including one of the following; Design, Information Architecture, Human Factors or equivalent project/portfolio experience.
  • Is a deep practitioner of the complete UX skill set, understanding facilitation, discovery, concept, wireframing, testing, iteration, prototyping, heuristic evaluation, applying design systems and producing deliverables for development. 
  • General awareness of technology (Javascript, HTML/CSS, Obj-C, platform UIs, etc.) including differences between them.
  • Solid knowledge of story and backlog management tools and resources (JIRA, Rally, etc.).  
  • Based in the San Francisco, with occasional travel to San Jose. 
  • Must be able to concentrate and focus and clearly articulate abstract concepts. 
  • Must possess excellent verbal and written skills. 
  • Thorough knowledge of key channels and platforms, with experience in mobile, portable, dedicated, web and native solution design. 
  • Experience with resources such as; design system, repositories and internal communication tools.    

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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