Sr. UX Designer in San Jose at PayPal

Date Posted: 5/24/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    San Jose
  • Job Type:
    Designer
  • Experience:
    Not Specified
  • Date Posted:
    5/24/2018
  • Job ID:
    R0033316

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal’s mission is to democratize financial services. We believe every person has the right to participate fully in the global economy, with simple, affordable, secure and reliable payments. To make it easier for people to start selling and take payments on all marketplaces, PayPal innovates at world-class levels to enable quick setup, centralized management of payments and customer resolutions.

In the role of Senior Designer for Seller Experience, you will be a customer advocate, promoting the stories and influencing the experience of our sellers. The ideal candidate is an all-around designer and strategist. He/She will thrive in a fast-paced work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration, open communication and a passion for empathizing with the needs and behaviors of people, the business, and how to solve for them through design.


Responsibilities:

  • Design and execute a program to better serve our sellers.
  • Listen to of customers globally, to better define their pain points and provide solutions that build on our message to sellers that PayPal has your back.
  • Design completely new product features for PayPal’s sellers by identifying end-to-end experiences, gathering feedback and iterating on design solutions to make it easier for sellers to do business.
  • Contribute significantly in a collaborative way to define a clear, consistent and comprehensive experience framework for all sellers.

Requirements:

  • 4+ years experience.
  • Has a thorough understanding of UX methodology and lifecycle across key channels and platforms.
  • Customer-focused, with experience using design research methods to uncover customer insights.  
  • Effectively operates within an iterative design team, managing UX responsibilities against defined milestones and plan with little day-to-day oversight.
  • Knowledge of key channels and platforms, with experience in areas of mobile, portable, dedicated, web or native mobile design.
  • Experience with resources such as; pattern library, repositories and internal communication tools. 
  • General awareness of technology mediums (Javascript, HTML/CSS, Obj-C, platform UIs, etc.) including differences between them.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0033316

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