Sr. UX Designer, Seller Experience in San Jose at PayPal

Date Posted: 6/19/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    San Jose
  • Job Type:
    Designer
  • Experience:
    Not Specified
  • Date Posted:
    6/19/2018
  • Job ID:
    R0033953

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal’s mission is to democratize financial services. We believe every person has the right to participate fully in the global economy, with simple, affordable, secure and reliable payments. To make it easier for people to start their business and take payments, PayPal innovates at world-class levels to verify customers on our network, minimizing risk and fighting fraud.

The Senior UX Designer, Seller Experience will design solutions to ensure the continuous acceptance of payments, no matter the stage of a business lifecycle or region the customer wants to accept payments. This role balances the needs of risk, compliance, and policy to ensure a seamless cash flow from sales. Global policy and compliance is a sophisticated benefit to provide, and a competitive advantage for PayPal’s customers that enables commerce across borders.


Responsibilities:

  • Ensures their projects and deliverables are successful and meet PayPal's standards for quality design and coordinates the work of other designers for assigned projects.
  • Has ownership for ensuring that fellow cross-functional team members consistently deliver against stakeholder goals.
  • Drives PM and BU to think beyond their area about the end-to-end experience.
  • Leads discussion on strategies and facilitates concept generation with long-term view. Incorporates contributions from cross-functional partners.
  • Acts as an effective advocate of the PayPal user experience. Can oversee many areas of the experience.
  • Evangelizes large, innovative ideas and promotes process improvements that will significantly improve user experience metrics.
  • Ensures that all projects in their areas deliver user experiences that meet the short and long-term needs of PayPal's global business.
  • Proactively proposes innovative solutions on customer pain points and opportunities that affect any major part of the user experience to continue to improve the design quality standards.
  • Ambassador and advocate for the customer. Helps understand customer needs and opportunities across the site. Drives customer loyalty. Shares insights from PayPal and beyond with larger design organization to drive innovation and differentiation.
  • Ensures we build not what the organization can, but what the customer wants.
  • Understands and ensures that design is a business differentiator and specific solutions can provide measurable results.
  • Identifies issues and surfaces them to appropriate partners, including senior leaders and business unit partners, who can enable improvements across the broader user experience.
  • Is responsible for preventing and resolving major escalation conflicts in their area. Is considered by peers as a model for conflict resolution.

Requirements:

  • 6+ years experience.
  • Bachelors or Master’s Degree in the study of design including one of the following; Design, Information Architecture, Human Factors or equivalent project/portfolio experience.
  • Master of the UX lifecycle with deep, direct experience in all skill areas and tools, including facilitation of workshops or other collaboration techniques to drive momentum and credibility within the organization. 
  • Customer-focused, with experience using design research methods to uncover customer insights.  
  • Should be capable of producing high-quality results, while simultaneously leading (feedback, mentorship, planning) the delivery for a product or initiative and coordinating with partners where needed.
  • Thorough knowledge of key channels and platforms, with experience in mobile, portable, dedicated, web and native solution design.
  • Experience with resources such as; pattern library, repositories and internal communication tools. 
  • General awareness of technology mediums (Javascript, HTML/CSS, Obj-C, platform UIs, etc.) including differences between them.
  • Solid knowledge of story and backlog management tools and resources (Rally, etc.) 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0033953

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