Sr. Technical Architect in San Jose at PayPal

Date Posted: 8/13/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Customer success and insight technical architect

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 270+ million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. 

Customer Success and Insights architecture team is looking for an omni channel architect expert in customer services operations.  The ideal candidate is a self-starter and self-motivated individual with strong consulting, technology skills, commitment to quality, positive work ethic and a "can do" attitude. This is an opportunity to make significant business impact in driving operational efficiency (millions of dollars) and improving customer experience by leveraging data, ML/AI and cutting-edge industry technology trends. You will be responsible to provide technical leadership, mentoring and governance to the engineering teams. This role requires delivering results through influence. 

Responsibility: 

  • Develop strong partnership with business, product and engineering leaders to define business, product and technology architecture 

  • Develop a deep understanding of the business domain and enterprise technology inventory to craft an omni channel strategy and roadmap that achieves business objectives, maximizes reuse, and protects the ecosystem. 

  • Define and maintain long term architecture (LTA) with 24 months outlook, get sponsorship and alignment to ensure LTA is baked into product roadmaps 

  • Develop solution architecture for large initiatives to deliver business goals/requirements and satisfy non-functional requirements  

  • Effectively communicate technology strategies & trade-offs up to senior leaders and down to development teams. Create frameworks & solutions to promote re-usability, to avoid redundancy & duplication. 

  • Deliver exemplar architecture modeling using standard frameworks such as 4+1 view 

  • Develop and govern repeatable design strategies and patterns to ensure consistent solutions 

  • Guide engineering teams toward a common methodology 

Skills Required: 

  • 12+ years of experience in software development and architecture in big data and distributed systems at large scale. 

  • Demonstrated experience with large-scale software development, OLTP systems, and/or high-volume websites and web services. 

  • Fluency in Java or C++ 

  • Ability to solve complex, multi-dimensional problems and make high quality decisions  

  • Delivering proof of concepts and reference implementations 

  • Experience with new frameworks, platform trends in customer service, data and AI  

  • Must have excellent written and verbal communications and interpersonal skills 

  • Must be able to collaborate with various stakeholders and partners cross-functionally (Business, Product, Engineering, and Arch) 

  • Thrive in an environment of constant change 

  • Must be very approachable and humble 

  • Demonstrated Experience in customer service technology and omni channel architecture- Voice, Digital Channels like Web, Mobile, Chat, Email, Bot, Async, Social, Community, Contact Routing 

  • Mentor architects and engineers 


 


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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