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Sr. Product Manager - Venmo Disputes in Austin at PayPal

Date Posted: 2/23/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

At Venmo, we are creating a product that people love. We strive to create a delightful user experience while connecting the world and empowering people through payments. We are looking for intellectually curious people who want to be inspired and inspire others to change the world. As a product manager with Venmo you will be part of the Product Team where you will work closely with fellow product managers, designers and engineers to deliver seamless intuitive payment experiences to our users. We spend our days advancing Venmo’s mobile payments platform to exceed our users’ wants and needs. We are data-driven by nature and guided by human-centered design principles. We learn from one another and push each other to be at our creative and analytical bests.

Venmo has millions of customers and we want to make their experience better every day.   

The baseline of these amazing experiences is money movement. We want you to be a strategic driver of building on that baseline by helping extend our payments platform to support new products and improve our infrastructure to support scale and ease of use. We’re looking for a roll-up-the-sleeves product manager who has a keen understanding of the current fintech landscape, has a passion for helping people and can translate the needs of our customers and support agents into a comprehensive product roadmap. 


  • Work with other product managers and customer support leads as well as engineering and design to build out and execute a product roadmap around our payments and disputes systems.  
  • Responsible for understanding our existing payments ecosystem and building sophisticated systems for our new and existing products. 
  • Investigate data around disputes and payments, manage request intake and feature scoping and participate in agile ceremonies to drive the execution and launch of new features. 
  • You will be the point person for your domain, balancing customer desires, business requirements, legal/compliance, growth and monetization considerations.


  • 5+ years as a Product Manager.  
  • Deep understanding of e-commerce payments and disputes. Consumer financial experience is a plus. 
  • Experience building a product roadmap.  
  • Analyze, quantify, and articulate trade-offs of product roadmap features.
  • Familiarity with FinTech products and concepts.  
  • Strong verbal communication and presentation skills.  
  • Deep attention to detail; desire to collaborate on new processes for efficiency.  
  • Bias toward data-driven decision making. 
  • Demonstrated ability to work independently and deliver core responsibilities against deadlines.  
  • Know how to collaborate and tactically work with senior leaders that are stakeholders on your projects.  
  • Ability to quickly build consensus.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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