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Sr Product Manager - Onboarding in San Jose at PayPal

Date Posted: 10/28/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a Senior Product Manager in the Consumer Onboarding team, you will be responsible for growing PayPal’s global customer base, through optimizing our existing acquisition channels, and ensuring new customers are set up for success. This role provides the opportunity to define, design and deliver end-to-end experiences aimed at on boarding new customers with all the account information required to ensure they have the best possible customer experience. We are looking for an innovative, self-driven, experienced product manager to join our team.

As a Senior Product Manager in the Consumer Onboarding team, you will be responsible for creating on boarding experiences for new customers. The ideal candidate is an end-to-end product manager with a successful track record of launching intuitive user experiences and products customers love, fiercely advocating for the best possible experiences, and coaching our customers into exploring everything PayPal has to offer them. You will be forward-thinking and comfortable collaborating across a diverse group of stakeholders, seeking innovative ways in which the on boarding process can benefit the customer throughout their lifecycle with PayPal. You will identify optimizations, drive experiments, and proactively seek opportunities to improve our funnel through data as well as collaboration with other teams. You will understand global scalability and platform approaches to optimize efforts.

Responsibilities/Success in this role requires

  • Ability to inspire, collaborate and communicate across all levels of the organization with your product vision and customer passion
  • Passion to seek a deep understanding of customer needs and turn that insight into a compelling vision
  • Ability to drive improved conversion based on customer needs and feedback to ensure the highest quality experiences
  • Skills to plan, prioritize and deliver projects against our vision and strategy
  • A data-driven mindset to use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making
  • An understanding of technical infrastructure, latency, and scalability across platforms and regions


  • 5+ years of Product Management experience with a BA/BS (a technical degree is not required, but being comfortable in critical technology discussions is a must)
  • Passion and empathy for the customer to understand the needs and experiences in our platforms
  • Ability to drive work to completion through a strong sense of execution and work ethic
  • Demonstrated success in creating innovative products with user experience in mind
  • Experience in both mobile and web technologies a plus

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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