Sr. Product Manager - LEAP in San Jose at PayPal

Date Posted: 9/11/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Are you obsessed with helping customers have the best experience? Do you thrive in building something from scratch only to watch it grow and impact the millions of customers who use your product on a daily basis? Invention has become second nature at PayPal. We have over 250+ mn consumers and 19+ million merchants globally leveraging the PayPal infrastructure. The underlying reason that still connects consumers and businesses is payments -- it’s what motivates businesses to create amazing experiences for consumers to enjoy. We’re thinking about the future, too. When figuring out to do, we start with what is best for our customers and merchants. That can be hard, but we refuse to settle. Instead, we innovate to deliver magical experiences for customers and merchants. Many companies talk about being customer-focused, but we are customer obsessed. As a Product Manager for Loyalty and Engagement platform, you will be responsible for the strategy and development of the platform to deliver exceptional customer experiences across mobile, web, and in-person experiences. You will be using best of breed technologies, and latest machine learning, data science techniques, and design thinking to accomplish this at scale that has never been done before in the industry.

Responsibilities:

  • Drive ideation and brainstorming discussion with partners – internal and external, to define innovative products that delight users. 
  • Work closely with a massive global teams across operations, marketing, UX, engineers and business unit to integrate the new platform into existing business processes and systems
  • Collaborate with design team for research, prototyping, experimentation, and overall design thinking
  • Collaborate with machine learning team in data analysis for a high impact conversational, prediction, and personalization strategy
  • Drive new ideas around monetization of user behavior to build programs that are good for customers
  • Defining and document product requirements, user stories and epics
  • Distill vision and strategy for the team, get all members of cross-functional team excited.
  • Be incredibly truth-seeking. Collect whatever data is necessary to inform product direction, whether in the form of competitive intel, rider behavior or other business metrics. Solicit and welcome critical feedback.
  • Drive innovation, definition, deliverables planning (roadmap) and design of entirely new PayPal products and product features to deliver against team and company goals. Requires challenging all members of cross-functional team (engineering, design, etc.) to think boldly and creatively and then to funnel that energy into concrete products and execution plans.
  • Make tradeoff decisions based on technical and business insights and experimentation
  • Review product performance and provide a continuous improvement path.
  • Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making
  • Clearly communicate product plans, benefits and results, as appropriate, to a spectrum of audiences, from internal stakeholders to executives.
  • Define customer segmentation and develop propensity models
  • Develop innovative ways and potentially new tools needed to improve the ways that communicate with customers – across email, social, on device, mobile, push notifications, direct mail, and more

Requirements:

This role demands real passion for the customer, great technical depth, principled thinking, well-honed product judgment, a stubborn refusal to settle, bold innovation, a high design bar and a mentality of starting with the customer first and working backwards

  • Bachelor’s undergraduate degree and /or MBA in marketing
  • At least 5 year’s experience delivering highly successful and innovative dev platforms or reporting platforms with your signature all over them
  • Strong analytical ability and attention to details
  • Experience in building platforms for engagement, brand and loyalty marketing programs
  • Design thinking and customer centric approach to building, experimenting, and iterating products
  • Data-driven decision making ability
  • A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration.
  • High standards across the board - from your own contributions to the people you work with to the products you work on.
  • Grittiness: You don't hesitate to take initiative and address something hands-on, you persevere when others give up.
  • Passion for PayPal’s mission and vision to become the Operating system of commerce for the world
  • A deep desire to grow and learn
  • Experience in online marketing across email, social, notifications and other digital avenues

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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