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Sr. Product Manager - Giving Platform in San Francisco-Xoom at PayPal

Date Posted: 8/28/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Supporting PayPal’s mission and social innovation priorities, the PayPal Giving Platform harnesses the power of our technology and scale to inspire giving around the world. Our products enable fundraising experiences that connect people, businesses, and nonprofits with their communities and move billions of dollars every year to hundreds of thousands of worthy causes. We are looking for a customer-centric, purpose-driven product manager who's passionate about accelerating the impact of the diverse customers who use our platform to do good.

As a member of our product team, you will own end-to-end donation and fundraising solutions that achieve the best outcomes for our community of users, while balancing business and social impact objectives. You will develop a deep understanding of our unique customers, champion their needs, and create meaningful experiences that set the bar for how to drive impact in giving.   

Be deeply in tune with the needs of our customers.  Develop deep understanding of and empathy for our two-sided network of donors and fundraisers in the giving space. 

  • Establish strong quantitative and qualitative understanding of the needs of donors, nonprofits and other fundraisers, and how our business supports them (and vice versa) 

  • Demonstrate a deep understanding of giving behavior, industry trends and the competitive landscape 

  • Synthesize industry insights with customer feedback and internal data to prioritize, define, design and deliver features on the roadmap

Transform opportunities into reality.  Drive and deliver results with passion, continually learning from both successes and shortfalls. 

  • Understand PayPal’s strategic and competitive position to distill and contribute to product strategy that informs product development 

  • Develop a product roadmap and collaborate with cross-functional teams (User-experience design, Engineering, Business, Analytics, Product marketing, Program management, etc) to execute on the roadmap 

  • Define goals and expected outcomes of roadmap items, aligning with portfolio objectives and key results (OKRs) 

  • Work with an agile scrum team to define detailed requirements, write user stories and prioritize the backlog 

  • Drive product development with an iterative approach to continually build, release, and improve end to end solutions 

  • Design and execute experiments to support insight-gathering and iterative development toward the desired outcomes
  • Work with Analytics partners to evaluate experiment and launch outcomes as well as ongoing product performance to identify opportunities for improvement and optimization

  • Prioritize and support requests from external teams, including sales, policy, compliance and risk

Be a team player and champion your team’s best ideas. Value diversity of thought and bring out the best in others by representing our One Team mantra. 

  • Build trust and effective relationships with peers and cross-functional teams and provide transparency across the product, engineering and business teams 

  • Prioritize inclusive behaviors and product design, including seeking diverse opinions and addressing diverse needs  

  • Foster a strong collaborative dynamic with your team, creating open communications, psychological safety and strong morale 

  • Clearly communicate plans, insights, data and results to leaders, stakeholders, and other product teams 

  • Support global marketing efforts to effectively activate and measure product launches and marketing activities for the right target audiences 

Requirements: 

  • 5+ years of product management experience with a focus on consumer internet products 

  • Bachelor’s degree in Engineering, Computer Science, Product Management, Business or equivalent practical experience 

  • Experience developing high-quality customer facing products, technologies or platforms with proven ability to consistently deliver on roadmap features 

  • Strong product thinking, ability to advocate for the best customer experience and continually make prioritization decisions to focus on the best value the team can deliver for customers 

  • Ability to translate product needs into technical requirements, understand technology dependencies, and discuss technical trade-offs

  • Strong collaboration skills, able to drive and influence complex decision-making with various stakeholder groups and build consensus 

  • Excellent communication and ability to simplify and tailor messages to different audiences 

  • Robust problem-solving ability, breaking down complex challenges to find solutions  

  • Comfortable with data and making data-backed product decisions – knowledge of SQL a plus 

  • High integrity and accountability 

  • Understanding of the value of social impact and technology’s role in driving positive outcomes 


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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