Sr. Product Manager - Card Platform in San Jose at PayPal

Date Posted: 10/1/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/1/2018
  • Job ID:
    R0037130

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Card Platform Manager for Latin America is responsible for day-to-day operational aspects of PayPal's card acceptance capabilities in the region, as well as building new card acceptance functionality in the region.

Moving money is one of PayPal's core capabilities. Third party card transactions account for the majority of the transactions. PayPal provides a diverse set of payment-related services to merchants, enabling them to accept payments from PayPal users as well as non-PayPal users who have cards (credit cards, debit cards and pre-paid cards).  A robust card acquiring platform is necessary to sustain PayPal's incredible YOY growth. Growing the card platform by enabling new card types around the world is critical for PayPal's global expansion efforts.

The Card Acquiring Product Manager is responsible for enabling the build, deployment, maintenance and ultimately management of the third-party card integrations in the Latin America region. The PM works in close partnership with the other Product Management teams to ensure that the Card platform can support all the requirements of the various PayPal products being launched in the market. The job requires the PM to build and maintain close working relations with the various processing and acquiring bank partners in the region. The PM is also responsible for working with the Payments Compliance and Legal teams to ensure that PayPal is compliant with card network operating rules and the laws of the countries where PayPal is present. The PM also works with the Business Operations, Chargeback management and Accounting teams to ensure that all card acquiring-related processes are functioning smoothly. 

Responsibilities:

  • 60% of this role will be making sure we are tracking towards or exceeding KPI’s (Availability, Authorization Decline Rate, Exception management – chargebacks and accounting), identifying issues when we are not meeting KPI’s and driving solutions to fix those issues.

  • Drive ideation and brainstorming discussion with partners – internal and external, to define innovative products that delight users. 
  • Be the voice of our customers and solve their core payment friction and provide a delightful experience.
  • Be laser-focused on building seamless, simple, and intuitive user experiences for our users.
  • Work with Design teams to create prototypes and drive usability, user research. 
  • Defining and document product requirements, user stories and epics. 
  • Review product performance and provide a continuous improvement path.
  • Walkthrough product vision and specification with engineering and architecture – review the technical solution.
  • Work closely with engineering, architecture and design teams throughout the software development lifecycle – be able to resolve open issues, answer product questions and guide the engineering and development teams to building the right products.
  • Work with quality engineering team to develop test plans and strategies to ensure product quality 
  • Collaborate with global cross-functional team to develop, market, and launch product globally
  • Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making.
  • Partner with Customer Support teams in solving pain points for our users.
  • Partner with legal and compliance teams to ensure the solutions we put out are within the regulatory boundaries.

Required Skills:

  • 6+ years product management experience
  • Strong understanding of payments domain and payments industry, with focus on credit card processing
  • Good understanding of platform service models, including Platform as a Service (PaaS)
  • Consumer focus and experience designing simple and intuitive user experiences
  • Proven track record of delivering world class products
  • Strong analytical ability and attention to details
  • Strong ability to ideate and innovate 
  • Ability to inspire and be inspired
  • Self-driven, ability to thrive in fast-paced, high-growth, uncertain situations
  • Strong communications and negotiation skills
  • Strong collaboration skills
  • Ability to lead large cross-functional groups and drive results
  • Data driven focus

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0037130

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