Sr Mgr Prod Port Enterprise Risk Partner in San Jose at PayPal

Date Posted: 7/2/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/2/2019
  • Job ID:
    R0046178

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Join a group of dynamic and diverse thinkers /doers who are changing the very definition of how risk gets managed as part of product development.  Partner with product development leadership and key stakeholders to proactively identify and manage risks. Join us and shape the future for how PayPal launches experiences that reduce our risk and increase our customer's satisfaction! The successful candidate will lead a team of Product Portfolio Enterprise Risk Partners who act as primary facilitators concerning product policy review, issue management, and internal/external reviews and engagement within product portfolios.  As a lead, this role will enable a risk lens across product portfolios which will ensure products and features are secure and compliant, and the risks associated with the products and features are identified and managed as outlined per enterprise compliance policies.  The candidate will interact with Directors, Senior Directors and Vice Presidents in the product portfolios, Program Management, and policy teams across PayPal. 

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person.

Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Join a group of dynamic and diverse thinkers /doers who are changing the very definition of how risk gets managed as part of product development.  Partner with product development leadership and key stakeholders to proactively identify and manage risks. Join us and shape the future for how PayPal launches experiences that reduce our risk and increase our customer's satisfaction!

The successful candidate will lead a team of Product Portfolio Enterprise Risk Partners who act as primary facilitators concerning product policy review, issue management, and internal/external reviews and engagement within product portfolios.  As a lead, this role will enable a risk lens across product portfolios which will ensure products and features are secure and compliant, and the risks associated with the products and features are identified and managed as outlined per enterprise compliance policies.  The candidate will interact with Directors, Senior Directors and Vice Presidents in the product portfolios, Program Management, and policy teams across PayPal. 

This role is an excellent opportunity to learn about PayPal products, product management and the product development lifecycle while demonstrating critical stakeholder and project management skills.

The Senior Manager has:

  • Responsibility for engagement with senior management within the Customer Experience & Technology teams (Program Mgmt Office/ Product Portfolio leads/ Snr Dir. & VPs of business units) to enable and drive excellence of the execution on the vision and mission of the Product Portfolio Enterprise Risk Partner
  • Responsibility for relationship management with critical stakeholder teams (Compliance and Risk/ Legal/ Audit/ Center of Excellence/ Privacy) to ensure adequate support and timely execution on priorities    
  • Responsibility to create, execute, and report on progress for plans to address and manage risks within the product portfolios under your supervision
  • Ownership of the creation of controls designed to address risks as well as the validation of their proper functioning
  • Ownership of the supervision and publication of reporting / metrics to be used by the product portfolios to highlight the inherent risks within the product portfolios (both at the individual product portfolio team level as well as the aggregated view for all product portfolios aligned with a VP of the business unit)
  • Management of Product Portfolio Enterprise Risk Partners in your team who:
    • Provide policy guidance to product managers at the beginning of solution definition with an aim to:
      • Provide proactive risk reviews and identify controls that manage/ mitigate risks
      • Identify solutions that will require in-depth policy review
      • Adequately bring to light the “why” of applicable laws, regulations, internal policies impacting products/ offerings/ features
      • Prioritize engagement with the most critical policy / cross-functional stakeholders
      • Discover ways to manage risk and/ or issues now and in the future
    • Own clear and actionable documentation of risks and requirements the product managers use to manage risks/ issues
    • Identify and outline the remediation plan for any ongoing issues that have been associated with the product/ offering/ feature
    • Address all Internal Audit, Compliance and regulatory findings that arise in a timely manner
    • Develop insights from reporting to drive action based on key trends, risks and issues
  • Support special projects and initiatives:  special projects vary from strategic initiatives to day-to-day operations.  Support needs will vary by project and will require strong analytical and problem-solving skills, excellent written and verbal communications, and ability to multi-task and prioritize effectively

Required Qualifications:

  • 10+ years of relevant experience in payment industry, financial services, management consulting firms and/or project management
  • Proven experience identifying/evaluating/managing risk and collaborating to drive issue resolution in partnership with key stakeholders
  • Understanding of payments products/ experiences
  • Participates with leadership to determine direction and objectives of risk management programs
  • Demonstrated working relationships that enable self-direction in risk management      
  • Demonstrated ability to manage and influence cross-functional engagement & execution

Additional Skills:

  • Engage cross-functional stakeholders and build relationships at various levels of the organization to effectively identify and manage issues and control deficiencies
  • Excellent written and verbal communication skills.
  • Self-starter demonstrates independence, initiative and follow-through. Delivers on time while meeting quality objectives and customer expectations
  • Work across the company to drive to decisions, build consensus and bridge gaps. Builds rapport, credibility and relationships with multiple stakeholders. Great team player.
  • Must be detail-oriented, conscientious, thorough and accurate
  • Must be able to step back and analyze at a broader level, while still being detailed oriented, conscientious, thorough and accurate
  • Strong interpersonal skills, diplomacy, and client service oriented attitude and mindset
  • Ability to work globally and cross-functionally and lead change in a fast paced environment
  • Proven ability to function well independently as well as in a team
  • Be comfortable in a fast paced and dynamic environment with a high degree of accuracy
  • Comfortable working in a fluid environment where roles and responsibilities are still evolving
  • Good project management and reporting skills
  • Ability to facilitate group discussions and run meetings
  • Ability to handle multiple projects under pressure
  • Well-developed sense of urgency and follow through
  • Ability to resolve complex issues and settle disputes equitably
  • Ability to determine when to escalate to management and identify the right stakeholders for decision making
  • Proficient with tools such as Power Point, Microsoft Project, MS Word, Excel, Access and Visio
  • Some travel may be required

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0046178

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