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Sr Mgr, Global Agency Relations-Mktg Ops in New York at PayPal

Date Posted: 1/16/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Lead global Marketing agency management strategy in partnership with Growth Marketing Leadership, Marketing Excellence, Procurement, Legal and Compliance teams. Engage Global Sourcing to procure and establish high quality Marketing vendors for the current and future needs of Marketing at PayPal.

  • Drive the Global Marketing agency management strategy. Work with a diverse set of Marketing stakeholders to define and design a roster of strategic agency partners who provide industry leading capabilities to meet PayPal’s media, creative, operational / platform ambitions.
  • Establish a Agency Relations Operations team to support end to end administration tasks for all Marketers in the end to end Purchase to Pay process.
  • Ensure PayPal Marketing set the standard for best in class vendor management whilst meeting requirements in a compliant, efficient manner. Develop and embed best practices and policies throughout all interactions with our global agency partner network. From the onboarding of new vendors, the establishment/maintenance of on-going relationships, internal relationships with procurement, budget management, vendor reviews, through to offboarding. 
  • Drive excellence every day with our agency partners, supporting managers to build effective partnerships with clear objectives, regular reviews of performance and development roadmaps.
  • Provide support and expertise to the Third-Party Management Team to ensure all required reviews are completed in a timely manner, successfully navigating the Marketing organization to identify relationship owners where needed
  • Represent Marketing as a key point of contact for requests from business units to ensure regulatory requirements are met with regards to vendor management (e.g. 3PL Outsourcing Register). Develop and maintain effective working relationships with key partners across the business such as Finance, Procurement, Compliance & Legal 

Short Term Goals​

  • Assess PayPal Marketing global agency landscape
  • Establish vendor strategy in line with new Marketing Transformation objectives
  • Set up Global Creative Agency Partner Operations team

Mid Terms Goals​

  • Onboard best in class global strategic agency partners to support PayPal transformation agenda
  • Drive operational KPIs and performance of global agencies


Depth Type: Medium-High – Excellent Knowledge of Marketing vendor landscape, experience of building partnerships with global agencies and establishing vendor operations
Breadth Type: Medium - Good knowledge of Omni channel Digital and Non-Digital Marketing

Education & Experience:

  • 7+ years vendor management experience
  • Experience translating strategy into vendor requirements and working across multiple Regions and stakeholders
  • Global thinker able to recognize the nuances of local marketing.
  • Compliance Experience (PayPal works in a regulated industry).
  • Communication, Stakeholder Management and Clear Articulation skills.
  • Operational Data analysis skills.
  • Driving Customer Feedback Loops.
  • Internal & External learning & prototyping new ways of working. 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at