Sr. Mgr, GFC Workforce Planning in Omaha at PayPal

Date Posted: 11/4/2018

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

.The Global Financial Crimes Compliance (GFCC) organization is responsible for detecting and preventing financial crimes, including money laundering and terrorism financing, and requires data-driven insights to successfully manage the teams of investigators working to prevent illicit activity from occurring on PayPal’s platform. The Sr. Manager of Workforce Planning and Management Reporting will provide strong people leadership support and strategic direction to facilitate the swift execution against initiatives in the workforce planning and management reporting functions. Specifically, the ideal candidate will directly manage a technical team tasked with creating views of GFCC core programs, including trending and insights into Suspicious Activity Investigations and Know Your Customer (KYC) reviews, among other critical and time sensitive investigative workflows. The successful candidate will also become deeply knowledgeable of GFCC capacity planning models, key metrics, program initiatives and their estimated impacts, and will be able to collaborate cross-functionally to create strategies to optimize the deployment of investigative talent. This role provides the unique opportunity to cultivate relationships at all levels of the organization and to drive the development of data-driven narratives that are utilized to manage workflows and make informed decisions across the department. The successful candidate will have the ability to execute consistently under tight timelines, lead the team to execute on short, medium and long-term programmatic enhancements, and stay connected at all times with key stakeholders who depend on accurate and effective reporting and planning to effectively manage their functions.

Job Description:

  • Effectively manage a team dedicated to providing GFCC-related reporting and metrics
  • Oversee the strategy to design, develop and automate metrics-based internal management reporting and optimize investigative resources across multiple workflows 
  • Collaborate daily with leadership and peers to understand GFCC reporting needs and execute on collective vision for GFCC
  • Develop a deep understanding of investigative processes, underlying data and upcoming initiatives
  • Develop processes to effectively and efficiently extract complete and accurate reporting requirements from subject matter experts
  • Provide ongoing coaching and mentoring on concisely packaging data, preparing leadership views, and storytelling through data-driven insights
  • Oversee ad hoc data and capacity assessment requests, developing consistent documentation to track and prioritize these work efforts
  • Collaborate directly with Internal Audit and Examiners, overseeing execution and tracking of exam-related data inquiries
  • Review performance reporting and advise Senior Leaders on trending, key drivers, and associated management strategies  
  • Rapidly adjust to changing requirements and business environments


  • At least 3 years of people leadership experience
  • Experience leading technical teams or developing reporting packages preferred
  • Experience in developing data-driven insights and creating strategies/driving decisions with data
  • Prior experience in compliance, legal or law enforcement related fields a plus
  • 8+ years professional related work experience or Master’s degree and 6+ years, or Doctorate and 4+ years.
  • BS/BA degree in related field required or equivalent professional work related experience.
  • Excellent communication skills and experience distilling and presenting complex quantitative analysis
  • Strong interpersonal skills including ability to present insights and recommendations persuasively. Skill and confidence in dealing with people at all levels of the organization are essential
  • Willing to learn new tools and business processes 
  • Excellent English, both written and oral, as the role involves working as part of a global team
  • Excellent interpersonal and organization skills
  • Clear, strategic thinker with vision, with the ability to execute on priorities
  • Skilled in translating technical processes for a business audience and the ability to coach others on the same

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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