Sr. Merchant Brand Marketing Manager in San Jose at PayPal

Date Posted: 3/26/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Role:

The Global Brand Marketing team is on the hunt for a Sr. Brand Manager of Marketing Strategy to lead the merchant team and be the voice of the merchant segments. As part of the Global Brand team, you will play a central role with the Product Marketing, Go-To-Market and Integrated Marketing teams to craft the PayPal story for merchants. You will define the value proposition by segment to drive a stronger connection with the brand and drive overall marketing excellence. If you are a seasoned brand marketer and talented strategic mind who wants to apply your skills to a dynamic, fast paced and purpose driven organization this role is perfect for you.

Our merchants own or work for online and offline businesses, stretching from brand new business owners right through to business managers who work for established large enterprises such as Target. As well as innovative companies who are driving disruption in the marketplace like Uber and Airbnb. And, at PayPal, we believe we can be the partner to actively help our merchants to pioneer new ground for their business.

What You’ll Do at PayPal

  • Develop the customer narrative around how our platform products help to tell the brand story.
  • Building off the Global Brand Platform, define the value proposition for our merchant segments to connect the two-sided PayPal brand.
  • Drive a more emotional connection for merchant with our brand and give the business a north star for ensuring we are behaving as a true customer champion. 
  • Serve as the primary brand strategy liaison to Global Product Marketing, GTM and IMM teams and be the voice of the customer, through customer insights, competitive trends and a deep understanding of PayPal’s products to the planning process.
  • Build strong partnerships with cross-functional teams that include Product, Regional Marketing, Research and Insights, Experience Design, Engineering, Sales and external partner teams to identify opportunities, ensure alignment and buy-in across organization.
  • Monitor category shifts and emerging markets trends and competitive intelligence to be the merchant expert and drive future growth.
  • Be accountable for meeting multiple tight deadlines, with ability to react to immediate company and project needs.
  • Apply great attention to detail with top-notch presentation, written and verbal communications skills.
  • Oversee budget development, management and tracking for all programs.
  • Manage vendor relationships, contracts and service providers.

What Makes You Successful:

  • Customer Centric - A customer-first mindset. The ability to put yourself in customer’s shoes to ensure we live our brand purpose and display empathy for the customer when developing marketing plans and campaigns.
  • Collaborative - A key part of the role is to work hand-in-hand with the regional marketing teams to deliver a global solution that support the GTM strategies of a diverse range of priorities. This requires the successful candidate to be able to work across a matrixed organization and have experience managing multiple stakeholders across multiple levels and functions.
  • Self-Starter – A creative problem solver with an innovative mindset and a scrappy determination to do more with less. We are a small but growing team, so you’ll need to be prepared to step out of your defined role from time to time.
  • Creative- The successful candidate will have experience in the creative process, understanding the importance of strategy within the process, and the ability to think holistically across all touchpoints.
  • Experience – Ideally, we’re looking for someone with previous experience working in the tech industry, payments industry, highly regulated sectors or similar. Prior payments experience is a bonus but not a deal breaker. They should have at least 6 years in marketing related fields.
  • Personality - A sense of humor is a mandatory. We operate much like an internal agency model. We work hard but don’t taking ourselves too seriously.

Requirements

  • 7-10+ years marketing experience.
  • Bachelor’s degree required
  • Demonstrated ability to solve a range of challenges via strategic, analytical and creative problem solving.
  • B2B Marketing experience is preferred.
  • Tech experience preferred.
  • Has worked in a global team setting
  • Agency Planning experience a plus
  • Ability to thrive in a fluid environment. Results-driven
  • Exceptional communicator and influencer, cross-functional leader

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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