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Sr Manager, RM - Strategic Accounts in San Jose at PayPal

Date Posted: 12/6/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

This role is responsible for servicing and growing the relationships of our most important merchant customers with a special emphasis on Marketplaces. Specifically, this role will start out focusing on PayPal’s number one customer, eBay Marketplaces, and will grow over time into servicing other large strategic customers. This role will focus in all areas that are important to marketplaces including but not limited to growth, shipping, billing, check-out, product, marketing, credit, risk and escalations. This includes owning the overall relationship and customer success, developing and managing the strategic relationship, ensuring a high level of service and managing interactions with key internal partners.

  • Global representative and voice for eBay and other key strategic merchants with internal stakeholders
  • Responsible for overall delivery and management of the service experience for all areas of eBay and other strategic partners including alignment on a prioritized roadmap, co-marketing activities, coordination with PayPal Credit and PayPal risk teams, as well as various escalations as they occur.
  • Act as the voice of the customer: learning eBay’s and other strategic merchant’s pain points and wish list; understanding their priorities and urgency, ensuring that this is shared with the adjacent PayPal business units
  • First line of defense for all new requests or escalations from eBay and other key strategic merchants.
  • Close coordination with product, technology, analytics, operations, marketing, credit, risk and professional services teams to ensure that we are meeting our commitments to eBay and other strategic merchants on various initiatives
  • Operationalize the eBay-PayPal contract and its flawless execution.  Focusing on delivering/ exceeding customer expectations
  • Ability to effectively communicate with executives as well as all other internal and external stakeholders, regardless of role or level
  • Facilitate strategy meetings between senior management teams as appropriate
  • Able to operate in an environment defined by adversity and without direction to create structure, definition, and clarity of purpose
  • Strong communication skills and the ability to articulate business and technical concepts to cross-functional audiences
  • Fearlessness, bravery and tenacity without being insensitive, naïve, or stubborn. Productivity that knows no bounds. A stellar sense of humor. Personal humility

Ideal candidate

  • 7+ years’ experience in relationship management, online retail, online payments or marketplace management
  • B.S. degree required.  Master’s degree desired.
  • Likes working on highly complex strategic projects
  • Ability to apply structure to unstructured environments
  • Has the unique ability to build trusted relationships while still pushing for results
  • Proven people management experience
  • Make decisions at a fast and nimble pace
  • Employ superior negotiation and communication abilities as an influencer
  • Excellent project management skills
  • Possess strong customer focus
  • Drive for results; bias towards action
  • Embody unquestionable integrity and trust
  • Display a “Can do” attitude and a fun, energetic personality - work well under pressure
  • Thrive in an environment of continuous change and complexity
  • Experience working in a matrix environment
  • Ability to travel as needed
  • Location: San Jose preferred; Other satellite locations considered for the right person

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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