Sr. Manager – Global Accounts in Mumbai at PayPal

Date Posted: 1/22/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Mumbai
  • Job Type:
    Client Services
  • Experience:
    Not Specified
  • Date Posted:
    1/22/2018
  • Job ID:
    R0023635

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Global Account Manager (GAM) for Global Strategic Accounts is a critical component of the PayPal Merchant Services team. The GAM will be involved in developing and implementing strategic business plan managing New and Existing Global Accounts / Merchants and as primary role, the GAM needs to be an expert about PayPal, alternative payment products and have proven experience in selling to such Large Global Strategic Accounts. Also, he / she is required to have an understanding of a variety of services that Merchants would utilize together with PayPal (i.e. offline payments, payment gateway services etc). He / she will communicate and negotiate with high-level executives and represent the company in Sales meetings and contract negotiations with local offices of Global Accounts. The position works in tandem with other teams in Merchant Services and other teams, such as Technical Support, Product support and Enterprise Account Management teams.

Job Responsibilities

  • Developing deep understanding of business of the Global Account,  innovative and propose unique solutions that create “win-win” situations for Local business units of the Global Accounts.
  • Manage a portfolio of Global Accounts across various segments and help grow the business through active enagement and partnering to cross-sell / up-sell, to existing clients.
  • Implementing best practice value selling and account management systems and processes.
  • Provide Global Accounts with consultation of PayPal based payment solution.
  • Negotiate and close terms and contract for any local market and regulatory requirements.
  • Coordinate Operation support team and Integration support team to provide necessary support for any technical issues or upgrades.
  • Ongoing contact point with Acounts for major issues about contract, joint Marketing, Product, Integration, and / or Operation.
  • Identify, analyze and develop new business opportunities with Merchants during their entire life cycle of operations in India.
  • Responsible to meet and exceed financial and other targets set for individual and the team.
  • Buldl relation with Key Decision makers and maintain strong client relationships
  • Act as primary, business development liaison with internal key contacts (Sales, Marketing, Integration, Product, Operations, Finance, Legal, Risk, Compliance etc) for Merchant problem resolutions.
  • Improve business by generating new and practical ways of doing things in order to solve problems and gain advantage in competition.
  • Assess and understand customers’ rational needs and concerns to develop/improve Sales initiatives.

Work Experience & Requirements


  • Minimum of 8-10 years of experience in a role of Corporate Sales or Solution Provider in Payments.
  • Must have deep insight and broad knowledge of managing Large and Globally wide spread accounts.
  • Experienced in consultative payments solution selling to corporate customers, consultative selling and/or contract negotiation is preferred.
  • Proven success record in Business Development and / or Corporate Sales is preferred.
  • Must have practical business experience with internal stakeholder management across geographical boundaries.
  • Experienced in plotting acquisition scenario for targeted Merchants, conducting Customer / Partner meetings, negotiate commercial terms / contract documents, and close deals in timely manner.
  • Experience using Microsoft Office products, including Excel, Word, Outlook, and PowerPoint.
  • Strong communication skills.

Core Competencies:


  • Able to work and thrive in a dynamic, fast paced and results orientated organization.
  • Ability to work in virtual and multi-national teams, build relationships, and work effectively as a part of a team
  • Negotiation and influencing skills with internal and external stakeholders is required.
  • Achieving business goals by establishing priorities, actions, milestones, and constraints in a logical sequence checking progress against these plans.
  • Excellent communication, interpersonal, organizational, negotiation and presentation skills required for both internal and external communication.
  • Ensures that information is correctly processed and that work complies with relevant internal and external regulatory and policy requirements
  • Recommend a course of action by understanding the position of others and presenting arguments, facts and figures in a way they will find most persuasive
  • Puts personal energy and commitment into a piece of work by looking at ways to meet and exceed challenging performance standards and targets.
  • Willingness to learn, analytical ability, and results orientated Results oriented, self-motivated and a “hands on” person with proven ability to meet objectives and targets.
  • High work ethic and integrity a must.


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0023635

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