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Sr. Dir, Product Management, DPX in Chicago - Merchandise Mart Plaza at PayPal

Date Posted: 9/23/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

As the consummate customer champion, driving excellence in a fast-paced, problem-solving environment, the Sr. Director Product Management, Developer Platform Experience leads the team that is making PayPal the number one destination for developers to work, industry-wide. This person owns the vision, product strategy & success of the platforms that enables internal PayPal developers to maximize their productivity, innovation, and customer value delivery. There are over 1,000 product delivery teams in PayPal. This is a strategic role accountable for ensuring every team has the tools and support they need to stay in flow and deliver products globally to compete and win the $5 Trillian dollar FinTech market. The ideal candidate is a seasoned and proven Product leader with experience & knowledge of the Software Development Lifecycle (SDLC), DevOps, and large-scale cloud operations. A deep understanding of the developer mindset is a must along with thorough knowledge of new and existing developer technologies. This person will build and manage a world-class product organization that works closely with internal customers and stakeholders to define the roadmap that helps PayPal development teams maintain their lead in the industry. They will partner with Program Management to drive implementation of programs spanning multiple teams and geographic locations. Solving business and technical challenges, dealing effectively with ambiguity, and providing support with a “get stuff done” approach is essential. The ideal candidate will constantly coach & mentor their team to reach their fullest potential.

Job Responsibilities

  • Owning the vision of developer experience and developer productivity at PayPal, including strongly representing the voice-of-the-customer in all situations.
  • Formulating long and short-term product strategies to ensure delivery of key performance indicators, owning the product roadmap
  • Building, leading, and developing a high-achieving product management team that spans all SDLC capabilities from planning to delivery.
  • Developing trusted, influential relationships with technology leaders, business leaders and stakeholders to drive optimized product delivery; this includes supporting and holding development / engineering resources accountable for their responsibilities associated with the products to which they’re aligned.
  • Develop effective strategies to integrate PayPal acquired entities into the standard developer platform ecosystem, simplifying where possible and preserving unique value where appropriate.
  • Partner with and support mutually beneficial initiatives with security, data, architecture, and infrastructure organizations that advance strategic goals of the company.
  • Develop compelling business cases and successfully secure prioritization and funding for key initiatives supporting the developer experience.
  • Effectively communicate and sell vision and business value delivered to senior leadership and customer stakeholders.
  • Anticipate and aggressively remove obstacles that slow down or prevent delivery of product and program objectives; balance urgent and effective action, commitment to excellence, and taking initiative to resolve problems.
  • Providing a strong external voice for the PayPal developer experience, including enhancement of brand reputation in line with the realization of your vision.


  • Passion for developer experience.
    • 12+ years product management experience
  • 5+ years director + senior leadership experience at a large organization
  • Strong product leadership track record in high volume, large scale, high pressure environment; proven track record of delivering product results.
  • Experience working as a developer and/or in developer infrastructure, optimizing the SDLC, CI/CD process, and supporting new and emerging technologies.
  • Strong communication, listening, interpersonal, influencing, and negotiation skills; able to convey important messages in a clear and compelling manner, adjusting to a variety of audiences.
  • Develops loyalty and commitment in others by communicating clear expectations
  • Developing and mentoring direct reports, and setting an example in one’s own behavior
  • Global mindset with ability to think about culture, language, and other aspects when putting the customer at the center of all outcomes.
  • Ability to influence at all levels of the organization and across multiple domains, simultaneously.
  • Strong strategic planning and organizational skills; ability to recruit and lead a multi-layered product team across multiple locations
  • Passion for leading and developing direct reports; providing guidance, consultation, and opportunities towards improving their professional skill set; ability to lead and influence direct reports remotely
  • Excellent time management skills with ability to manage a large, diverse set of to-dos – vigorously prioritize, stay on top of multiple work streams, monitor progress, hold owners accountable
  • Communication style motivated by brevity and purposeful outcomes with experience interfacing with executives.
  • FinTech experience a plus.

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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