Sr Consultant Relationship Management in Hong Kong at PayPal

Date Posted: 11/9/2019

Job Snapshot

  • Employee Type:
  • Location:
    Hong Kong
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Paypal helps businesses go global by enabling payments for over 200+ markets through cross border ecommerce. The Relationship Manager is acting as the primary point of contact of a portfolio of PayPal’s SMB Merchants in Hong Kong. The objective will be to grow the PayPal business for these accounts and build strong, lasting and profitable relationships. Utilizing in-depth industry knowledge and merchant insights, the Relationship Manager is an expert in PayPal solutions, delivering best-in-class service and negotiate mutually beneficial commercial and marketing agreements.

Develop an outside-in-view of the Merchant’s e-Commerce business; the key drivers of their growth & the pain points where they need support. Daily engagement with key SMB merchants, helping them expand cross border business on Paypal, achieve business targets, such as TPV (total purchase volume), revenue targets, & engagement rates (churn rate); Maintain best in class Paypal product integration standards to help merchants optimize their e-Commerce sales performance. Responsible for cross-selling and upselling PayPal’s new product and services to meet or exceed business targets; Increase Paypal share of check-out against other payment options in B2B merchants; Helping B2C merchants to grow further with mobile, social, and digital and

e-commerce capability;

Collaborate with marketing, channel partners, risk management and business supporting team to promote the key solutions;


Basic Qualification:

  • Bachelor Degree required.
  • 3 years’ work experience in the Payment Industry, Financial Services, e-Commerce, Digital Goods or Consulting.
  • Experience selling financial services goods is desirable.
  • Knowledge of Online Payment Processing, Credit Card Merchant Accounts, and the Online Merchant space is preferred.
  • Proven experience on managing top customer portfolio.
  • Proven success record in business development and relationship management.
  • Strong PC skills – PowerPoint & Excel.

Ability & Skills Required:

  • Results oriented, self-motivated and a “hands on” person with proven ability on sales execution to deliver results in fast pace working environment;
  • Strong analytical skills and entrepreneurial spirit to excavate sales opportunities;
  • Excellent communication, interpersonal, organizational, negotiation and presentation skills required.
  • Ability to manage multiple projects simultaneously;
  • Research and problem-solving skills whilst working with multiple internal departments to address and solve merchant queries;
  • Must be a proactive self-starter, open to change, high on initiative and comfortable taking charge in highly matrixed, “virtual team” environment.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at