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Sr Consultant, Account Management in Sydney at PayPal

Date Posted: 3/8/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal is the leading global online payment service built for the digital age. We now have over 173 million active customers around the world across 203 markets and we handle almost a fifth of the world’s online payments. And we’re delivering the future of money - today. You can use PayPal anytime, anywhere, any way. PayPal continues to drive connected commerce across all channels - online, mobile and in-store. Last year, we handled nearly $46 billion in mobile payments alone. Constantly innovating, creating experiences our customers love. We are seeking experienced and self-driven professionals for the position of Account Manager in PayPal’s Mid-Market department to support and grow existing Australian and New Zealand online merchants from our offices in Sydney’s CBD. This is a great opportunity for an experienced sales and client relationship professional to join a successful team in a dynamic and fast paced growth environment. Responsible for the growth, servicing and retention of a portfolio of up to 80 merchants, you will be tasked with acting as the primary point of contact for all operational, risk, compliance and technical aspects of your clients’ needs. As a PayPal representative, you are the main source of PayPal product information and communication on critical operational issues. You will identify opportunities for proactive discussions with merchants regarding their business, growth strategies, and recommendations as to how PayPal may assist in meeting overall profitability objectives. PayPal is a diverse and inclusive workplace that offers flexible working hours, a host of employee benefits, which include private health insurance, gym membership subsidies and an voluntary employee share program. Importantly, we take career development seriously and look for people who want to grow and make a difference in the long run.

Requirements

  • Self-driven, problem-solver, team-player and can-do customer champion attitude.
  • Bachelor’s degree in business/commerce or demonstrated understanding of business and commerce.
  • Minimum 3 years’ experience in managing client relationships.
  • Minimum 1 year of successful sales experience, preferably in finance, banking and/or technology sectors.
  • Willingness to operate in a high-speed environment and matrix organization, working with cross-cultural and global teams.
  • Experience in payments and ecommerce preferred but not essential.
  • Experience with Salesforce is highly regarded.

Responsibilities

  • Be a PayPal ambassador by embracing the company’s core values and being a Customer Champion across all lines of work.
  • Be a trusted advisor to your clients, an expert in the PayPal product suite and understand the competitive eCommerce payments landscape.
  • Apply research and problem-solving skills while working with multiple internal departments across the globe.
  • The day to day role requires the balancing of 3 main activities that support each other:

- Growth: uncover growth opportunities within your portfolio to strengthen existing relationships and increase PayPal revenue.

- Servicing: provide best in class service to your portfolio of merchants, mainly over the phone and email, in-order to resolve issues and address concerns in a fast and efficient manner.

- Retention: maintain and develop strong relationships with key stakeholders within your clients’ organizations to ensure merchant satisfaction and guarantee year over year retention.

  • Meet and exceed your KPIs which are based on the overall revenue generated from your portfolio of merchants, your achievement of PayPal product cross-sell targets, and the quantity and quality of your proactive merchant outreaches.
  • Continually learn and keep up to date with new industry and product related information.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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