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Solution Engineer in Bangalore at PayPal

Date Posted: 1/11/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal's service management team is driving frictionless and effortless customer experiences and improving operational efficiency and customer satisfaction through a combination of process optimization and automation. Through the ServiceNow platform, we design, develop, and enhance experiences that better enable internal PayPal business units and processes. With an increased appetite from the enterprise, our solutions require scale across millions of daily transactions, an ability to sustain terabytes of data, and facilitate hundreds of real-time integrations, all while ensuring high availability to our customers. The PayPal ServiceNow architecture team is seeking an accomplished ServiceNow solution engineer. The ServiceNow architecture team is mandated with ensuring durability, maintainability, upgradeability, usability, and securability across all of PayPal's ServiceNow environments. Reporting to the lead ServiceNow platform architect, the ServiceNow solution engineer will provide guidance and oversight aligned with architectural standards and best practices.

Core Duties:

  • Provide guidance and oversight to the platform administrators, developers (internal and external), and other key stakeholders – ensure alignment to overarching architecture and governance of the platform
  • Assist with architecture design and strategy across the ServiceNow platform, including but not limited to: application architecture, code deployment and repository architecture, environment & scale (10x) architecture, integration architecture, security architecture
  • Lead solution design across a wide spectrum of ServiceNow modules and capabilities, including but not limited to: ITSM, ITOM (Discovery), ITBM, SAM, HRSM, CMDB, service catalog, scoped applications, integrations (integration hub, web services, ODBC, JDBC), service portal, workflow
  • Collaborate with platform team and customer stakeholders through joint-application-design (JAD) sessions
  • Aid in translation of business requirements into technical requirements


  • Strong written and verbal communication skills
  • Ability to write clear and concise communications
  • Ability to work effectively in a global team environment
  • Ability to translate complex topics into simpler terms
  • Ability to maintain specialist knowledge that is accurate and current

Prerequisite Knowledge & Proficiencies:

  • Experience architecting applications in a ServiceNow cloud-based enterprise environment
  • Excellent understanding and working knowledge of object-oriented programming (knowledge of reusable code libraries, ServiceNow's application of classes and methods)
  • Excellent understanding of web services integrations (REST, SOAP)
  • Fluent in JavaScript
  • Experience and strong knowledge of database fundamentals (structure, relationships, PK, FK, inheritance)
  • Experience with ETL and ServiceNow's application of import sets, transform maps, transform scrips
  • Service Portal development experience (HTML, CSS, AnguarJS, Bootstrap 3.0) an asset

Example Specific Job Tasks/Duties:

  • Support weekly ServiceNow architecture advisory board to review, advise, and solution proposed enhancements to the ServiceNow platform
  • Aid with architecture and design of core platform capabilities
  • Facilitate and collaborate through customer facing joint-application-design (JAD) sessions
  • Define and maintain repeatable solution design patterns
  • Define and maintain development and code guidelines, design and build standards
  • Aid with unit testing, integration testing, and user acceptance training (UAT) when necessary
  • Stay apprised of new feature and platform capabilities

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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