Solution Consultant in Newton - Massachusetts at PayPal

Date Posted: 7/22/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As part of PayPal In-Store’s Professional Services organization, the Solution Consulting team is responsible for delivering technical integrations of various PayPal In-Store technologies for merchants across a variety of industries including retail, fuel, grocery and others.

The Solution Consultant is responsible for serving as the technical lead for merchant implementations and sales opportunities. That includes providing pre-sales business process analysis, product function expertise and development support for customers who are implementing PayPal In-Store services. This role directly partners with the assigned Sales Directors and Client Delivery Managers who drive business development as well as ongoing business and operational partnerships with customers throughout the pre-sales, sales and the end-to-end integration process. The Solution Consultant creates and maintains solution designs for each integration and supports all technical development, testing, certification and launch requirements of the project. Acting as the “voice of customer,” the Solution Consultant provides feedback to the business leaders, product managers, technology and other internal groups on best practices, product suitability for each customer and ease of use on new and existing function/features.

In addition to these responsibilities, the Solution Consultant must be able to work independently and lead discussions with other cross-functional teams, including Account Management, Sales/BD, Integration Engineering, Product Management, Legal, Information Security, Risk and Operations teams across PayPal as required.


Responsibilities:

  • Pre-sales engineering and leading solution discovery during pre-contractual stages of strategic partnerships.
  • Develop solution designs that define the solution and how it is to be implemented by the partner engineering team.
  • Own technical delivery of a working solution from design, working with partner engineering teams through integration, testing, implementation and launch.
  • Use internal tools to onboard and configure new merchants across a variety of In-Store technologies including Paydiant, Braintree and PayPal.
  • Provide merchants with reference API implementations across any of the PayPal In-Store API stacks (SOAP, REST, JSON, NVP).
  • Own the certification process for each merchant’s technical solution to ensure consistent standards are met.
  • Identify any product/functionality gaps and collaborate with internal product and technology teams to define the necessary development to support solution delivery.
  • Represent the full internal and external API capabilities of PayPal and PayPal properties.
  • Become a recognized technical expert with the internal product set and act as a guide for Business Development partners in identifying potential solutions for new market verticals.
  • Collaborate closely with internal teams including compliance, privacy, risk, information security, support and operations to ensure all aspects of a launch are managed.
  • Ensure partners implement optimal integration strategies, techniques and user experience best practices.
  • Responsively identify and troubleshoot integration technical issues both internally and with partner.

Requirements:

  • Working knowledge of the ecommerce, internet/software and/or payment industries.
  • Bachelor degree in computer science.
  • 5+ years of experience with Internet and mobile technologies including Web Services, SOAP, NVP, HTML/HTTP, iOS, Android and leading web and mobile application frameworks.
  • Knowledge of SQL and databases including Oracle, Mongo and MySQL.
  • Excellent customer-facing verbal and written technical communication skills are required.
  • Self-starter that is eager and quick to learn new technologies.
  • Outgoing and upbeat personality.
  • Experience with payment systems, mobile apps or point-of-sale systems is a plus.
  • Knowledge of scripting languages like Groovy, Perl or Python is a plus.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0033084

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