Site Reliability Engineer in San Jose at PayPal

Date Posted: 10/20/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal SRE is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. SREs ensure that PayPal’s internal and external services have reliability and uptime appropriate to users' needs. We also ensure a continuous improvement, while keeping an ever-watchful eye preferably automated, on capacity and performance. It is the mindset of building and running better production systems with a skill set that is hybrid in nature. The software development aspect emphasizes optimizing day to day work through automation, productivity and data provisioning, whereas the systems engineering part focuses more on alerting and monitoring.

Roles and Responsibilities

•      First responders to any system and application events/impacts for issues with our customer domain.

•      Work independently and within a team to triage and remediate production system and application incidents. Practice sustainable incident response and blameless post mortems.

•      Develop and enhance production monitoring and management capabilities leveraging existing platforms and tools.

•      Work with Technical Duty Officer and other support teams inside and outside the Command Center in troubleshooting, escalating, and resolving critical site incidents. 

•      Identify recurring system and application issues and work with all teams and stakeholders in investigating and resolving any issue.

•      Contribute or build from scratch applications to help our functional teams operate efficiently on a day to day basis. 

•      Understand PayPal’s basic production system architecture and design in order to better align improvement strategies. 

•      Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.

•      Last but not the least, enable reduction of failed customer interactions.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.