Senior UX Researcher – APAC Region in Bangalore at PayPal

Date Posted: 2/12/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a member of the Global Design & Research team at PayPal, we create meaningful and cohesive end-to-end experiences through a deep understanding of our customers and exceptional design. In partnership with Product and Engineering teams, we are building the next generation of financial services products. The User Experience Research team crafts and delivers impactful research that guides product design work and helps shape the product experience by bringing the voice of the customer to the forefront in everything we do.

You are an experienced research professional with a passion for creative and dynamic insights that help teams build better products that ship. You will have a proven track record of shaping and delivering a wide range of research projects and working across the product lifecycle with multiple stakeholders, and be comfortable with both traditional and new approaches in recruitment, methodology and reporting. Usability, eye tracking, in-homes, contextual inquiry, evaluative or generative… whatever the method, you are at heart a deep and insightful thinker who brings a fresh perspective and strong point of view to your work. You will be a engaging presenter, communicator and influencer, with an understanding of the bigger picture, that taps into consumer, product, and business needs and delivers value through strong, clear, visual outputs and deliverables. Ultimately, you are driven to be an influential partner in helping PayPal deliver on its vision to make compelling and meaningful financial product experiences for all.

This research position focuses on the APAC region.  Working with your partners, you will have full responsibility for defining and delivering the region’s user experience research roadmap and running the creative and compelling research studies that from it. You will be excited to enagage and evalgelise the role and impact of research with this awesome team, and be motivated to engage with the wider research practice at PayPal. Working relationships with vendors in the region is a plus. 

Additionally, experience of moving from research data, to insight, fostering strategic long term thinking, and the ability to prioritize will be valuable assets.

This role is based in Bangalore, but you should also be comfortable working closely with other teammates in San Jose and beyond, and open to travel regionally and internationally if projects require it. The position reports to the Director of UX Research – Consumer based in San Jose.


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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