Senior Technical Services Engineer in Singapore at PayPal

Date Posted: 1/28/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Integration Manager (IM) is responsible for actively managing and driving the technology component of the sales process providing both highly technical (product functionality, requirements gathering, integration and high level technical support) to clients and non-technical pre-sales assistance to PayPal’s Business Development, Merchant Services (MS) and Product/E2E team both in the office and in the field.

The IM must be comfortable representing leading-edge applications in a complex environment. The IM must be able to identify and troubleshoot technical issues and ensure Integrations follow best practice guidelines that enhance the consumer experience. The IM will assure client satisfaction and establish and maintain strong relationships acting as the primary point of contact during the Integration process. The IM will collaborate closely with sales, account and product management and have extensive contact with PayPal’s global Integration team.

Job Responsibility
 

  • Support Business Development and Merchant Services to drive strategic development and revenue
    • Provide integration consultation with major merchants, carts, strategic and channel partners, and financial institutions with PayPal payment solutions.
    • Assist SEA team from the early stages of the sales process through monitoring of post-sales performance
    • Introduce best integration practices to both existing and new merchants to improve share-of-checkout and conversion rate
    • Work with SEA team to mobilize merchants with state-of-the-art mobile solutions
    • Communicate and coordinate product integration among Sales/Account Managers and other internal divisions for new products and existing products
    • Assist in managing channel partner programs
    • Help generate analytic reports to support MS initiatives
    • Work with merchants to modify existing workflows in finance, customer service, network operations, etc.

  • Support Product Management on product strategy and execution

  • Deliver demonstrations of PayPal’s payment solutions
  • Advocate for enhancing the consumer experience
  • Assist project lead on product go-to-market efforts
  • Run test scenarios and QA testing for customer integrations and products
  • Assist in development & maintenance of a PayPal Developer Network
  • Convey customer and market requirements to Product Management team
  • Prepare presentation material and mock-up as needed.
  • Perform product consultation and training to other teams
  • Generate innovative ideas on both products and integration practices

WORKING EXPERIENCE & QUALIFICATIONS:
 

  • Knowledge of at least two of the following areas: Financial Services, Banking, Payments, ecommerce, Internet Portals, ISP/Hosting companies/ Social Networking, online gaming, mobile technology
  • 10+ years’ experience in (web) application development or prior experience in integration management or sales engineering & have related experience in sales, engagement management, project, or product management. 3+ years of experience in pre-sales technical support
  • Prior experience in sales in complex technology and customer environments with multiple decision makers at many levels is essential
  • Experience working in dynamic, fast paced & results orientated international organizations
  • Track record of ability to drive results on multiple projects simultaneously
  • Good team player with collaborative approach and ability to forge constructive relationships quickly
  • Experience with partnering with a sales team throughout the sales process
  • Outstanding verbal and written communication with the ability to interact and dynamically adapt communication styles with all levels of client organizations
  • Highly motivated, structured yet flexible and adaptable
  • Customer focused and willing to go the extra mile

SKILLS & CORE COMPETENCIES:


Technical skills, including:

  • Internet technologies (PHP, JS, REST, XML, JSON, etc) required
  • Related enterprise software knowledge (Database, project management, analytics, etc)
  • Social networks and eCommerce 3rd party solution (Facebook, Shopify, etc)
  • Mobile development experience (iOS, Android, etc) preferred
  • Organised and analytical with a proven ability for attention to detail
  • Confident, outgoing and customer focused personality with a passion for business development
  • Ability to rapidly understand new products and demonstrate adaptive problem solving skills
  • Entrepreneurial and demonstrated ability to think creatively and innovatively
  • Professional and engaging communication skills with ability to adjust communication both internal and external audience
  • Energetic, passionate, sense of humor, friendly/outgoing, easy to work with, team player

EDUCATION:

  •  Degree qualified in EE, Computer Science or a related field

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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