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Senior SRE Manager (NOC) in Shanghai at PayPal

Date Posted: 4/4/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Product & Technology, China team is looking for a passionate, self-driven Information security manager join the team As Site Reliability Engineering Senior Manager you will be responsible for the number one priority at the company: Availability. You will be heading the 24/7 operation and payment platforms. The geographically dispersed Command Center team is responsible for management of all site infrastructure including network, systems/cloud, storage, databases, and critical batch and application support. This is a unique and exciting time to join PayPal Site Reliability Engineering (SRE), as the Command Center has recently joined SRE to focus on site reliability as a whole both reactive in terms of incident response as well as proactive and preventative. This leader will use his/her engineering/site-reliability experience coupled with operational and service-management experience to automate, adopt cloud-computing paradigms, use system-intelligence approaches, and create a practice for real-time problem detection and auto-remediation of issues across the stack. Finally, this individual will partner and collaborate with other teams in Core Platform & Infrastructure that includes teams that are responsible for data centers, data infrastructure, private IaaS, developer frameworks, platform services, and engineering tools and environments. The role also requires a deep engagement with product development teams across various business units on a daily basis to help onboard, manage, troubleshoot and operate their application as we deliver connected commerce to the world.


  • Lead the strategy, development, and operations of  Command Centers; directly manage the Incident, Systems, Problem, Change, and Availability Architecture teams
  • Deliver world-class infrastructure operations at high levels of availability (99. 97% and above)
  • Manage to Key Performance Indicators including:
    • ATB (Availability To Business)
    • TTD (Time To Detect)
    • TTR (Time To Restore)
    • FCIs (Failed Customer Interactions)
    • Change Success
  • Drive execution excellence continuously through hands-on leadership with deep technical expertise and the use of operational excellence methodologies
  • Continuously drive down TTR (Time To Restore) & TTD (Time To Detect) by applying data science to create real-time deviation detection and improve availability through alerts, visualizations and real-time automated remediation.
  • Respond to and update executive leadership during incidents and Operational Reviews
  • Create a culture of Service Management excellence and a drive to excel at the core needs of our customers
  • Reduce and prevent incidents through service onboarding, change management, and driving technical-debt reduction
  • Provide organizational leadership for a geographically dispersed organization including recruiting and retaining top talent, coaching, mentoring, and career development
  • Drive the continuous improvement of detection and automated remediation to fit PayPal s scaling needs
  • Create a learning organization and motivate to improve morale and create engagement among employees
  • Provide problem-solving leadership for complex infrastructure implementation, system upgrades and operational troubleshooting
  • Ensure compliance and Disaster Recovery readiness
  • Ensure adherence to security requirements including patching, access control, and compliance
  • Manage budget to achieve annual targets for both CapEx and OpEx


  • Experience of operating Kubernetes in production
  • Minimum of 10+ years of experience in infrastructure and technology operations including experience in a highly available (99. 95%+), large-scale (10,000s of servers) environment
  • Minimum of 5+ years in a leadership role
  • Minimum of 3+ years with incident management, problem management, and change management functions
  • Experience with traditional operations but with an appreciation and the experience to modernize based on site reliability operations principles
  • Demonstrated experience in building and leading high-performing world-wide engineering teams
  • Experience managing large budgets (CapEx and OpEx) and vendor relationships
  • Business Continuity and Disaster Recovery architecture and operations experience
  • Proven leader with exceptional employee engagement
  • Experience with executive communications and management
  • Excellent communication skills, both written and verbal in English
  • Operational Excellence background/experience/certification
  • Strong security background/experience/certification (CISSP) a plus
  • Strong ITIL background and experience a plus


  • Bachelor s Degree or equivalent experience

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at