Senior Program Manager in San Jose at PayPal

Date Posted: 5/14/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Senior Program Manager (SPM) will have the responsibility working with teams across PayPal to get PayPal Credit products implemented across a majority of PayPal product lines.
The SPM will work with business, product and technology leaders to identify products and strategies; develop detailed execution plan and work with teams across PayPal.

While this role is hosted within credit, it takes a full end to end view of customer experience, including: upstream offer presentment, credit application, checkout, mobile app and more. This is a brand new approach for PayPal credit and will require not only strong organizational skills, but also a detailed understanding of the experience and usage of the product itself.

The Senior Program Manager (SPM) will have the responsibility working with teams across PayPal to get PayPal Credit products implemented across a majority of PayPal product lines. The SPM will work with business, product and technology leaders to identify products and strategies; develop detailed execution plan and work with teams across PayPal. 


While this role is hosted within credit, it takes a full end to end view of customer experience, including: upstream offer presentment, credit application, checkout, mobile app and more. This role will require not only strong organizational skills, but also a detailed understanding of the experience and usage of the product itself.


Job Scope

  • Partner on strategic direction on programs with internal senior leadership on large scale efforts.
  • Integral part of strategic planning efforts for both internal and business driven program.  Input is critical in setting roadmap to meet the need of customers.
  • Works on high complexity programs defined at the PayPal Credit senior leadership level.
  • Valued partner on PayPal Credit initiatives, works on high complexity programs defined at the PayPal Credit senior leadership level.
  • Frequently interfaces with PayPal Credit leaders within and outside of team
  • Has established working relationships that enable self-direction in gathering requirements and scoping work.
  • Point of contact for program escalations
  • Ensure measureable KPIs are developed for the program, and that they align to the overall KPIs for the Portfolio.
  • Identify program impediments and address including proper escalation to individuals/groups as needed
  • Lead program retrospectives and commitment to improvement on a regular cadence

Leadership:


  • Provides leadership to others, including senior members of project teams.
  • Participates with leadership to determine direction and objectives of a project.
  • Deliverables are used as examples for other team members.


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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