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Senior Product Mgr – Post Purchase Exp. in San Jose at PayPal

Date Posted: 3/11/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The PayPal Shopping team is passionate about saving Consumers time and money. PayPal is already a trusted payment partner for millions of Consumers around the globe but we also have a unique opportunity to help them throughout their shopping journey, both online and offline. The acquisition of Honey is only the beginning of our journey to create rich, innovative experiences that people can’t imagine shopping without. We also believe we are uniquely positioned to leverage our two sided network (Merchants and Consumers) to solve for unmet needs specifically in the post purchase steps - making it easier for Consumers to track, receive and return products.

We are seeking the best-of-the-best product managers who demonstrate accountability and cross functional leadership, analytical skills, and have deep experiences building amazing products. As a Product Manager, you will explore the problem/solution space, define the strategy and lead PayPal teams through a fast-moving lean process that is fueled with customer empathy. Your role spans all devices (phones, tablets, desktops) and contexts (online, in-person, in-store).

You will also be part of an amazing Product Management team with many opportunities to learn and grow. The ideal candidate is both artist and scientist. Passionate about Shopping but equally excited about deriving insights from our data. Additionally, they are technical enough to brainstorm with our engineering teams on the appropriate solutions that ultimately help our customers achieve their financial goals.


  • Develop the vision and strategy for post-purchase Consumer Experiences including Shipping and Returns. This includes ownership of the “Return Shipping on Us” Product globally.  
  • Responsible for concrete roadmaps and data-driven goals as well as working with your team to achieve them. 
  • Responsible for collaborating across teams/orgs, dealing in ambiguous areas and communicating the team's strategy, vision and progress, especially in front of leadership.


  • 8+ years' experience with Product management or development.
  • Bachelor’s in Engineering or a Business Degree.
  • Strong understanding Shopping with a focus on Receipts, Tracking, Shipping and Returns. 
  • Work effectively with external Partner teams in ideating, building and bringing products to market together.
  • Proven experience of managing products especially working with senior leader and partners.
  • Experience working with Global markets.
  • A strong track record of delivering high quality products and customer experiences in a very high growth environment where priorities and structures may shift.
  • Previous entrepreneurial experience or MBA is preferred.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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