Senior Product Manager - Digital Gifts in San Francisco - Braintree/Venmo at PayPal

Date Posted: 9/24/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal Digital Gifts enables consumers to gift or self-purchase digital gift cards via its own 6 global sites, and is sole service provider to 3 eBay marketplaces. We partner with the world's top gift card processors and have direct relationships with our largest gift card brands. We're one of the largest global retailers of App Store & iTunes digital gift codes, and sell over 500 of the world's top retail and digital content brands. We are looking for a Senior Product Manager - preferably with experience within an eCommerce environment - to join a team that is passionate about delivering best-in-class gifting solutions to our global consumer base.

Following an extensive re-platforming project, we're now focussed on delivering exceptional eCommerce experiences integrated into PayPal's core products, and re-inventing the way merchant branded currency is positioned to become a more accessible everyday product in both PayPal and third-party user experiences.

Help us re-invent digital gifting for consumers around the world, exposing merchant branded currency into our P2P channels and discovering new ways to engage both buyers and gifting recipients.

Roles and Responsibilities

  • Manage the overall customer experience on PayPal Digital Gifts global sites using performance data to optimize the journey and drive conversion
  • Plan and manage new site features and capabilities that improve performance, merchandising, customer engagement and conversion
  • Lead efforts to bring new personalized gifting experiences to life for our consumers
  • Facilitate full product lifecycle events with research, design, engineering, business and customer support teams (requirements gathering, UX design, Agile-framework development, performance analysis etc.)
  • Effectively execute working with 3-in-a-box design and engineering teams building products across multiple geographies
  • Maintain the product roadmap, managing backlog prioritization
  • Be comfortable with interacting with senior executives both inside and outside the company, providing thought leadership and identifying new business opportunities both within PayPal Inc and externally
  • Work cross-organizationally with sales, product marketing, marketing, global operations, legal, compliance, risk management and other functional areas, to ensure alignment with related go-to-market activities

Desired Skills and Experience:

  • Highly desirable: experience working within a consumer-facing eCommerce environment
  • Understanding of gift card/stored value and/or financial services domains
  • Proven experience of managing products in an Agile environment, especially working with external partners
  • Solid understanding of basic UX principles and appreciation for the differences between mobile and desktop eCommerce
  • Experience working with Global (non-US) markets
  • A strong track record of delivering high quality products and customer experiences in a high growth environment where priorities and structures may shift
  • Strong verbal and written communication skills are necessary due to dynamic nature of discussions with other engineering and product teams

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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