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Senior Engagement Manager in San Jose at PayPal

Date Posted: 10/20/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Senior Engagement Manager – Global Professional Services The Global Professional Services team is responsible for providing implementation services on PayPal’s Payment, Identity and Risk Platforms, as well as our Marketplace solutions and global product offerings. We work with Senior Account Executives to understand our Global Partner business objectives, envision the solutions, and turn the vision into reality. Bring your passion and leadership and connect with our product engineering teams to deliver amazing consumer experiences to our Global Core and International Markets. We are looking for an enthusiastic, well-experienced Engagement Manager to work with our services team to lead Partner initiatives and integrations. This individual will work directly with our Global Platform Partners and Business Development Account Executives throughout the Pre-Sales stage to Solution launch.

The ideal candidate has solid business acumen with executive presence to support our Partners through implementation planning.  You will lead and provide guidance in cross-functional product discussions related to functional design, solution, and integration for large-scale projects.  Loves to work with people on complex engagements and ensure Customer success.

Come join our team if you’re an individual looking for new and exciting solutions to launch with some of our fast-growing Global Partners. 

Specific responsibilities include, but are not limited to:

  • Be an industry consultant and trusted advisor for the Partner
  • Understanding the Partner’s business requirements, and short and long-term strategy
  • Coordinate, manage and support all efforts for implementation planning, communications, and escalations
  • Be inclusive.  Show leadership and act as a mentor to team members and peers within PayPal

Job Requirements:

  • Excellent customer facing and interpersonal skills, and deep relationship management aptitude
  • Ability to influence others across cross-functional teams and lead with authority.
  • Capable of handling competing priorities, time sensitive deliverables, and make informed decisions
  • Collaborating to create successful end-to-end payment solutions and experiences across multiple internal units including Sales, Engineering, Marketing, Account Management, and Operations.
  • Ability to manage several concurrent implementations with internal and external project teams
  • Share visibility of all work streams and metrics across multiple Partner projects
  • Communicate key insights and metrics for existing projects to internal and external stakeholders
  • Present business recommendations to Senior leadership
  • Ability to continually grow product knowledge, and train others on our proposed technical solutions.
  • Create presentations to share with internal teams and Sr. leadership on our product and technical solutions

Preferred skills and experience:

  • Bachelor’s degree or equivalent required
  • 10+ year’s professional related experience or Master’s Degree and 7+ years
  • Experience and knowledge in global payment products, ecommerce and business solutions
  • Proficient in the project management methodologies prevalent in the industry.
  • Excellent speaking and presentation skills, proven leadership abilities and warm personality
  • Has established internal best practices, methodologies, templates, tools, utilities and processes for appropriate standardization of engagements and integrations.
  • Experience in leading or managing teams (directly or indirectly)
  • Prior Consulting or Professional Services experience (Software, IT)
  • Industry knowledge on mobile and web applications
  • Leverage technical and business acumen to deliver payment solutions
  • Technical knowledge of PayPal’s products, architecture, and platforms

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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