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Senior Data Analyst in Shanghai at PayPal

Date Posted: 5/12/2019

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Primary Job Responsibilities At PayPal, we’re literally reinventing how the world pays and gets paid. We understand that it is about people. We connect individuals to let them shop, get paid, donate and send money using today’s technology with the confidence that comes from the security and control PayPal enables. We are committed to enhancing customer experience, helping our users to get the customized help and solving their problem efficiently each time when they contact PayPal. As part of the Decision & Analytics Management team, the team identifies the opportunities that could improve the users’ experience when they seek help from PayPal, based on data driven analysis; and work with other teams to provide the solution and then turn the idea into reality. We are looking for a senior data analyst with passion in payment industry and providing data-driven solution for better customer experience.

Job Requirements

  • Establish comprehensive measurement framework and monitoring capability to identify opportunity in servicing strategy and channel effectiveness.
  • Perform in-depth statistical and text analysis to drive decisions in optimizing channel containment and customer experience.
  • Collaborate with x-functional teams to transform data into analytical assets, data products and actionable intelligence for faster decision making for all our customers.

Basic Qualifications 

  • Master or equivalent degree in Mathematics, Statistics, Computer Science and Engineering.
  • Strong data analytics background, knowledge of statistical modeling and data mining. 1+ years’ experience in data science, decision science and quantitative optimization. Experience / knowledge in text analysis/mining is a plus.
  • Highly skilled in drawing relevant conclusion from analysis; relating analysis to business outcomes and strategic goals.
  • Capable of handling big data. Prior experience with Teradata, Hadoop is big plus.
  • Experience in manipulating large and complex datasets through statistical software, such as Python or SAS or R.
  • Experienced with report analysis and development using business intelligence tools such as Tableau. Able to pick up new programming skills quickly.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.